Dalbar launches 360 degree instant reporting
TORONTO, Jan. 19 /CNW/ - DALBAR realizes how important it is to stay on
top of the voice of your customer and now that your strategy is in
place, and you are ready to understand what your customers are saying,
DALBAR's new On Demand Evaluation Software automates the process for
you. DALBAR provides a cost-effective, practical, and scalable way to
measure and continually improve the service experiences you deliver. In
a secure, web-based environment, you can quickly begin receiving
instant third party objective reporting on telephone evaluations and
assessment data - 24 hours a day, 7 days a week - and get the
information you need when you need it most.
Putting the Strategy into Action
DALBAR works with industry leaders and the world's largest institutions
to ensure our tools and services always reflect the most current
industry trends and best practices.
DALBAR's On Demand Evaluation allows you to automate evaluation and
reporting for all your telephone interactions between you and your
customers. You can compare your results against hundreds of discreet
attributes, giving you timely, meaningful results that help you improve
performance and demonstrate the value of your products and services.
You can also leverage our best practices standards, developed over many
years working with advisory boards, client feedback and consumer
In today's challenging corporate environment, you want to improve the
performance of your existing quality centre without adding resources.
Having detailed information received in a timely fashion at your
fingertips to analyze the performance of your company helps you to do
DALBAR's On Demand Evaluation provides many tools important to building
a quality telephone centre, including:
Providing timely, third party objective feedback
Ability to submit a call and receive reporting in as little as 24 hours
Access to online dashboard illustrating call metrics and evaluation
Please contact Jody Bullen at 416.777.1103 ext 225 or firstname.lastname@example.org to take advantage of the special introductory price of only $99 per
About DALBAR Inc.: As the world's premier financial services strategy and operations
research firm, DALBAR, INC. helps leading enterprises develop, build,
and operate strong businesses that deliver sustained shareholder value
growth. Dalbar's proprietary business design techniques, combined with
its specialized industry knowledge and behavioural research expertise,
enable companies to anticipate changes in customer priorities and the
competitive environment, and then design their businesses and improve
operations to seize opportunities created by those changes. The firm
serves clients in the Americas and Europe.
SOURCE Dalbar, Inc.
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