OEB Issues Order for Administrative Penalty to Universal Energy Corporation for Contraventions of the Ontario Energy Board Act

    TORONTO, Jan. 21 /CNW/ - Yesterday the Ontario Energy Board issued an
order pursuant to section 112.5 of the Ontario Energy Board Act, 1998 (the
"Act") that Universal Energy Corporation pay an administrative penalty in the
amount of $127,500.00. Contracts with consumers who were subject to
non-compliant practices have been cancelled and those consumers have been
    Universal has provided the Board with an assurance of voluntary
compliance, under Section 112.7 of the Act. The actions that Universal have
agreed to in the voluntary assurance are now mandatory and a failure to comply
with these requirements would be a breach of their licence obligations.
Universal has agreed to the following:

    -   Any low-volume consumer who was supplied electricity or natural gas
        during the period from March 2007 to May 2008 may request a review of
        their contract. If they are now found to have been subject to similar
        contraventions, they may request cancellation of their contract
        without penalty and be provided reimbursement.

    -   Universal has agreed to conduct quality assurance audits of its
        reaffirmation calls and to provide a report to the Board's Compliance
        Office with the results of those audits.

    -   Universal will provide a quarterly report to the Board's Compliance
        Office regarding any disciplinary action taken with reaffirmation
        agents as a result of its quality assurance audits.

    -   Universal will provide the Board's Compliance Office with a copy of
        their reaffirmation scripts and all other materials used by
        reaffirmation agents for a period of 18 months.

    The funds received by the Board will be used to support activities that
are in the public interest.
    The Board's order is available at www.oeb.gov.on.ca.
    A Notice of Intention to make an Order for an Administrative Penalty was
issued against Universal on January 5, 2009. Universal was notified that the
Ontario Energy Board, on its own motion, intended to make an Order under
subsection 112.5 of the Act requiring Universal to pay an administrative
penalty for contravening certain enforceable provisions of the Act.

    The Ontario Energy Board regulates the province's electricity and natural
gas sectors in the public interest. It envisions a viable and efficient energy
sector with informed consumers served by responsive regulation that is
effective, fair and transparent.
    For more information on the Board, please visit our Web site at
www.oeb.gov.on.ca or contact the Consumer Relations Centre at 416-314-2455 or
toll-free at 1-877-632-2727.

    Ce document est aussi disponible en français.

For further information:

For further information: Eric Pelletier, Ontario Energy Board, (416)

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