North York General Hospital First in Canada to Bring Taste, Nutrition and Choice to Hospital Food with New, Innovative Program

    TORONTO, Aug. 20 /CNW/ - North York General Hospital is the first
organization in Canada to implement an innovative new food service delivery
system that provides vastly improved patient-focused food quality and service.
With Steamplicity, patients will choose their meals from an extensive,
restaurant-style menu of nutritious, appetizing food, which will be prepared
on the patient floor and promptly delivered.
    "Providing our patients with healthy, lower sodium meal choices helps to
ensure they consume nutritious, appetizing food that's crucial to their
recovery," says Bonnie Adamson, President and CEO, North York General
Hospital. "Introducing Steamplicity is another example of our community
teaching hospital's leadership, providing outstanding patient care and
improving patient satisfaction. The benefits of this food program are clear
from the overwhelmingly positive patient feedback and the increase in empty
    The hospital engaged in a trial of the Steamplicity cooking method that
included inpatients from two hospital units. Ninety-seven per cent of patients
expressed their satisfaction with the food, and patients who rated the food as
excellent, very good or good increased by 13 per cent. Patients served
Steamplicity meals also left dramatically less food on their plates meaning
better nutritional intake and less waste.
    "It is truly rewarding to know how well-received Steamplicity meals have
been at North York General Hospital," says Sharon McDonald, President, Compass
Group Canada Healthcare, the food service company providing Steamplicity
through its Morrison division. "The hospital is embracing a significant change
in food service delivery to bring real benefits to patients. This is one of
the best food service systems available to maintain food's freshness, taste,
texture, temperature and presentation for hospital inpatients."
    Introducing this new food program for all inpatients at the hospital
means food service staff members now fulfil a more important role in patient
care by directly interacting with patients to help them select their food
choices. Using hand held devices with patients' dietary restrictions already
entered, dietetic attendants take patients' meal selections. The food choices
available offer nutritional balance while providing patients with lots of
options for meals that they would prefer to eat. When fully implemented,
patients will choose from up to 20 entrees.
    Specially equipped pantries for food preparation will be located on each
patient floor allowing food freshness to be maximized. The food is pressure
cooked in microwaves using heatproof, pressure-resistant plastic packages with
patented technology, which includes an innovative valve control system.
Heating the water molecules within the food builds steam pressure, and the
pressure is released gradually through the unique valve to cook the food.
Throughout the food preparation and delivery process, systems are in place to
ensure food safety and hygiene.
    There are also environmental benefits to implementing this program. The
hospital will significantly reduce the amount of water and electricity it
uses, while all plastic will be recycled.
    North York General Hospital is committed to quickly making Steamplicity
meals available for all inpatients. By the end of the year, the new food
program will be available to all inpatients.

    About North York General Hospital:

    North York General Hospital, affiliated with the University of Toronto,
is one of Canada's leading community teaching hospitals. We offer our
culturally diverse community a wide range of acute care, ambulatory and
long-term care services across three sites. The hospital embraces health by
providing innovative and compassionate care for the whole family at every
stage of life.

    About Compass Group Canada:

    Compass Group Canada is the country's leading foodservice and support
services company with revenues of around $1.2 billion in 2008. Operating in 55
countries and with over 388,000 associates worldwide, its parent company,
Compass Group PLC had revenues of (pnds stlg)11 billion in the year to
September 30, 2008.

For further information:

For further information: Courtney Sorger, (416) 756-6725,; Colin Longhurst, (416) 756-6485,; or main media line, (416) 756-6127, North York
General Hospital; Cindy Harris, Director of Communications, Compass Group
Canada, (905) 568-4636 ext. 432,

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