Frances E. Parker Home uses Avaya IP Office to support its growing
operations and speed the delivery of critical care
BASKING RIDGE, N.J., June 5 /CNW/ -- Providing exceptional care is an
imperative for Frances E. Parker Home - a growing New Jersey-based senior care
provider with assisted living and nursing facilities in Piscataway and New
Brunswick. When the organization decided to upgrade its communications
infrastructure to bring new efficiencies to its operations, tools for
providing prompt and effective response to residents and their families were
at the top of the requirements list.
Frances E. Parker Home selected a new IP telephony network from Avaya
Inc. (NYSE: AV), a leading global provider of business communications
applications, systems and services. Designed by Consolidated Technologies
Inc., a member of Avaya's BusinessPartner program, the new network is based on
Avaya IP Office, a secure, easy-to-use converged voice and data system for
small and medium offices.
Though the organization began with an IP Office system for each of two
facilities, two more were added recently to support a new assisted living
facility and wellness center. Each of the systems is linked in a seamless
network for organization-wide four-digit dialing and centralized voicemail.
The built-in wireless capabilities of Avaya IP Office are helping Frances
E. Parker Home make a positive impact on the care it delivers to residents.
Now, when a patient presses a "Personal Emergency Response System" button to
call for assistance, a message is routed immediately to the wireless phones
carried by the nursing staff.
"Since the message goes to a wireless phone instead of a central nurses'
station, we can respond to critical situations more quickly and deliver better
service," said Norman Hale, director, plant operations, Frances E. Parker
Homes. "I use a wireless phone as well, and I've found it to be really
seamless. If someone dials my office number, the call will also ring on my
wireless phone whether I'm at the Piscataway campus or working in New
The same wireless capability supports the convenient wireless headsets
used by members of the Frances E. Parker Home administrative team, as well as
the wireless laptops used by staff members and residents - enabling them to
communicate from anywhere in the facility and eliminating the need to hardwire
rooms for Internet access.
Major benefits also have been realized by making changes in how calls are
"Previously incoming calls were answered by a concierge or operator and
then routed out to the appropriate member of the team," Hale said. "With IP
Office, it is now possible to dial a resident or staff member directly. We've
reduced the number of calls answered by an operator by about 80% and have
freed up that staff member's time for other administrative work."
Since IP Office supports IP, digital and analog phones, residents simply
bring a phone along when they move to a Frances E. Parker facility and plug it
in when they settle into their new room. Hale and his team assign a personal
number and use Avaya software to track usage and bill residents monthly.
All four Avaya IP Office systems are centrally administered so that new
users can be added or system settings changed without having to visit each
location. Hale and his team can even dial in remotely to manage air
conditioning and security systems.
That same flexibility extends to the desktop. Using Avaya IP Office
Phone Manager Pro, employees can use a personal computer to control the
functions of their phone. They can set up conference calls, manage their
voicemail, route messages to an individual or group, dial calls with the click
of a mouse, and even see information on incoming callers before they answer -
helping them to personalize their response.
"Avaya IP Office has provided us with a solid platform for growing our
operations, working more efficiently, and providing exceptional service to our
residents and their families," Hale said.
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
About Consolidated Technologies Inc.
Consolidated Technologies Inc. is an award-winning, Platinum-certified
Avaya BusinessPartner specializing in Avaya's small to mid-sized business and
enterprise communications product lines. The company was one of the first
Avaya BusinessPartners to achieve SMB Expert status based on its experience in
small and medium business solutions. Staffed with certified technicians and
offering 24/7 support, Consolidated Technologies Inc. provides comprehensive
voice and data solutions for small, medium and enterprise businesses and
organizations. With more than 5,000 satisfied customers and a nationwide
network of Avaya-certified technicians, Consolidated Technologies Inc. is a
single-source solution for the procurement and implementation of communication
solutions. For more information or a free needs analysis, visit
www.consolidatedtechnologies.com, or call 1-866-AVAYA-NY.
For further information:
For further information: Barbara Burgess, +1-908-953-3348,
firstname.lastname@example.org, Matt Booher, +1-908-953-7500, email@example.com, both of
Avaya Web Site: http://www.avaya.com