New VoIP System Expected to Increase Sales While Reducing Costs and Wait
BURNABY, BC, Sept. 25 /CNW/ - Nicer Canada Corp. ("Nicer", "the Company")
(TSXV: NC) today announces the sale of an IP-PBX call centre solution to
Oceanic Trading Co. Inc. ("Oceanic"), parent company of well known sportswear
manufacturers Champion Canada and Stormtech.
The new IP-PBX solution will significantly reduce communication costs
between Oceanic's Ontario and BC offices while improving service and
flexibility at its call centre. As a Voice over Internet Protocol (VoIP)
system, the IP-PBX solution makes every call within the company's private
branch exchange a local call and lets Oceanic manage the system themselves.
Oceanic customers had been experiencing long wait times on calls,
resulting in substantial numbers of dropped calls - an unacceptable situation
in a business in which 97% of sales depend on telephone contact, according to
Lui Marciante, Oceanic's IT Manager.
"Since implementing Nicer's IP-PBX we have seen immediate results," said
Marciante. "Our Customer Service Representatives no longer get complaints
about long waits from customers and the result is increased our sales revenue.
Nicer's IP-PBX also lets us manage our own call queue and change our phone
system settings ourselves rather than waiting for telephone service tech to
come for any adjustments."
In addition to the IP-PBX, Nicer has provided Oceanic with a
state-of-the-art fiber network through its subsidiary Glopex Networks, Inc.,
which provides integrated Internet Protocol (IP) based services and solutions
for voice, video, security and global positioning systems. The fiber network
ensures that Oceanic has highest quality transmission for both voice and data
"With this private and managed fiber network, Oceanic Trading Inc. is
well and truly covered by Nicer's next generation data and voice network, said
Paul Chen, Nicer CEO. "This Nicer solution gives Oceanic flexibility it grows
while reducing long-term operation and maintenance costs.
An IP PBX is a private branch exchange (telephone switching system within
an enterprise) that switches calls between VoIP users on local lines while
allowing all users to share a certain number of external phone lines. An IP
PBX employs converged data and voice networks, which enables Internet access,
as well as VoIP communications and traditional telephone communications, via a
single line to each user. An IP-PBX can also switch calls between a VoIP user
and a traditional telephone user, or between two traditional telephone users
in the same way that a conventional PBX does.
About Nicer Canada
Nicer Canada Corp (NC) researches and develops a wide range of Internet
Protocol (IP) networks, applications and services for large and small
companies and telecommunications carriers. Since the company's founding in
1994, Nicer Canada has developed industry-leading expertise in delivering
wired and wireless Internet Protocol (IP) voice, data, video and IPTV
solutions to customers worldwide. A leading innovator in Internet Protocol
telephony since 1997, it has provided IP telephony solutions to global
corporations such as Benq Inc (www.benq.com). Symbio Group
(www.symbio.com.tw). Headquartered in Burnaby, British Columbia, Canada, NC
became a publicly traded company in 2003.
About Oceanic Trading Co. Inc.
Founded in 1977, Oceanic Trading specializes in the design and
subcontract manufacturing of Stormtech branded clothing, which it sells
through promotional product distribution channels across North America. The
company also is a subcontract manufacturer and distributor of Champion brand
products throughout Canada.
For further information:
For further information: Nicer Canada Corp. - Investor Inquiries, Anne
Chen, COO, Tel: (604) 299-2385, Fax: (604) 299-2481, email:email@example.com,