New Pan-European RMA Service From Comtek Cuts Costs for Overseas Manufacturers

    Outsourced Repairs and RMA Service Offers Environmentally Friendly
    Service to Hardware Vendors

    DEESIDE, Wales, Feb. 24 /CNW/ - Comtek Network Systems is announcing the
global rollout of its Returns Material Authorisation (RMA) service to offer
hardware vendors a complete range of administrative, logistical and technical
services to manage the process of replacing in and out of warranty hardware
products across Europe.
    Comtek has established three European RMA and repair facilities to offer
overseas-based vendors a service which reduces shipping and logistical costs
and improves the speed and efficiency of replacing hardware products.
    Comtek offers a Pan-European service out of its four facilities located
in: Deeside, Reading, Amsterdam and Frankfurt. The centres are operated by 90
staff including 40 engineers with particular expertise in network and
communications hardware, backed up by multilingual skills in 22 languages.
    Services offered to vendors include product customisation to ensure
conformity with local European legislation, online product tracking systems as
well as warehousing of spare parts, product diagnostics, testing and repairs,
warranty handling systems as well as the environmentally friendly disposal of
end of life products.
    Jim Blastos, VP Operation of Vocera Communications, Inc., a customer of
Comtek comments: "We initially contracted with Comtek to help us comply with
European legislations for our wireless communication products. They created an
online tracking system to verify warranties and register and track products in
the RMA process and act as the intermediary between our US offices and
European distributors and customers. We are extremely satisfied with the
system which has had a dramatic impact on turn around times for RMA claims,
reducing the cycle from 7-10 days down to 2-3 days."
    According to Askar Sheibani, CEO of Comtek, "We are seeing increased
interest from hardware vendors in outsourcing the RMA and repairs process
particularly in the current economic climate. Many vendors are looking for
ways to enhance customer service and minimise costs. Our service offers a
swift, efficient means of dealing with faulty products to minimise the burden
on the channel and offer a speedy and efficient resolution for end users. Our
service draws heavily on Comtek's twenty year track history of technical
repair excellence in the networking and communications market."

    About Comtek:

    Comtek is a Pan-European provider of services and products to the
network, datacomms, and telecommunications service industry. It operates
Europe's largest multi-vendor IT hardware repair centres offering RMA, repair
and warranty management services for major IT equipment vendors. Its
world-class engineering facilities repair hardware from manufacturers,
including Cisco, Extreme Networks, Juniper, 3Com, Nortel, Foundry and its
extensive technical proficiency enables it to repair and support both current
and legacy hardware. Comtek sells and rents re-certified network hardware at
very affordable prices and its customers include system integrators,
maintenance and support providers, distributors, end-users, government
departments, resellers, and manufacturers. Comtek has service centres located
in England, Wales, Germany and Holland.

For further information:

For further information: Press contacts: Melanie Johnson or Rebecca
Marwood, Eclat Marketing, Tel: +44-1276-486000, Email:

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