NCC's First Ombudsman Now Open for Business: "Committed to Listening"

    OTTAWA, April 8 /CNW Telbec/ - The first-ever National Capital Commission
(NCC) Ombudsman, Laura Bruneau, today announced that the Office of the NCC
Ombudsman is "open for business".
    The newly-created position of the NCC Ombudsman was established in late
2008 to serve as an independent, confidential resource for the public to
resolve complaints involving the NCC, when all other avenues internal to the
NCC have been exhausted.
    "The NCC Ombudsman is an important office, created as part of the
National Capital Commission's ongoing commitment to increased openness and
transparency", said NCC Chair, Russell Mills. "A fluently bilingual lawyer,
Laura Bruneau brings an impressive record as a problem solver who impartially
resolves legal and administrative disagreements. The Board of Directors and I
look forward to working with her as she tables reports and recommendations
based on issues brought to her attention".
    The Board of Directors has mandated the Ombudsman to provide members of
the public with an independent, confidential, neutral, fair and equitable
mechanism for resolving complaints when all other redress avenues internal to
the NCC have been exhausted.
    "As NCC Ombudsman, I am committed to listening. It's my responsibility to
ensure that complaints are dealt with in an independent, confidential and
impartial manner, with a transparent review process that enables people to
understand the steps involved in resolving complaints", said Laura Bruneau.
"If you are having a problem with the NCC, and before it comes to the Office
of the Ombudsman, you must demonstrate that you have tried to find a solution
through the existing NCC processes. If you are still unsatisfied, then the NCC
Ombudsman is your last stop".
    Bruneau added, "We all share in the beauty, history and future of
Canada's Capital Region and I look forward to working with the public, the
NCC, and its Board of Directors."
    As part of the dispute resolution process, the NCC Ombudsman can make
non-legally binding recommendations to the parties involved. The NCC
Ombudsman's services are free of charge and are available in English and


    The NCC Ombudsman responds to complaints about issues relating to a
decision, a recommendation, an act or an omission of the NCC.


    The NCC Ombudsman cannot intervene or investigate complaints involving
any decision, recommendation, act or omission of the NCC Board of Directors or
of an elected official; or employee and labour relations conflicts; or ongoing
private legal disputes between individuals; or a decision made by a tribunal
or an organization carrying out judicial duties. As a result, the NCC
Ombudsman must always first assess whether the complaint falls within the
mandate of the office and that redress avenues within the NCC have been


    Appointed in September 2008 by the Board of Directors of the National
Capital Commission, Laura Bruneau, B.A., LL.B., C.M.C. is an Ottawa native
with over 15 years of experience as a fluently bilingual lawyer specializing
in resolving and settling sensitive disputes involving legal and/or
administrative issues. In the course of her work, she has responded to
thousands of individual inquiries, complaints and claims Canada-wide, namely
in the tainted blood scandal. Laura holds a Bachelor of Arts degree in
political science from Saint Francis Xavier University and a Law Degree from
l'Université de Moncton, granted in 1991, at which time it was Canada's only
French common law program. She is a graduate of the University of Windsor Law
School program in advanced negotiation, mediation, and arbitration, as well as
the Institute of Chartered Secretaries and Administrators.


    For more information on the role of the office, the complaint resolution
process, and to download the Request for Intervention/Investigation complaint
form, contact the NCC Ombudsman at:

    Telephone:   613-947-4330 or toll free at 1-877-947-4330
    TTY calls:   613-947-4339 or toll free at 1-877-947-4339
    Fax:         613-947-4311
    Mail:        NCC Ombudsman, Suite 310, 40 Elgin Street,
                 Ottawa, ON, Canada, K1P 1C7

For further information:

For further information: Susan Smith, Bluesky Strategy Group, (613)
241-3512 x 221, c: (613) 371-0624,; Marie-France
MacKinnon, Bluesky Strategy Group, (613) 241-3512 x 229, c: (613) 853-3940,;

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