Industry Leader Teams with NTR Global to Deliver the Most Powerful and
Secure Attended Remote Control and IT Support Offering for IT
OTTAWA, Jan. 22 /CNW Telbec/ - Making it easier for channel partners to
address customers' IT support needs and inquiries remotely, N-able
Technologies(R) today announced the immediate availability of N-supportPro(TM)
- the IT industry's fastest and most secure end-to-end attended remote control
and IT support software.
Developed in conjunction with alliance partner NTR Global
(http://www.ntrglobal.com/en-US/about-us.asp), N-able's hosted N-supportPro
software uses a secured Internet connection to enable service desk technicians
to connect to remote devices in seconds and resolve customers' IT issues with
greater efficiency. IT service providers and managed service providers (MSPs)
can purchase N-supportPro on its own or as an enhancement to N-able's
award-winning N-central(R) network and systems management software. There is
no upfront investment, installation or ongoing maintenance required for
deploying N-supportPro, which means the service is up and running quickly.
"N-supportPro is easy to use and offers customers and IT service desks
the industry's most reliable and secure means of taking control of remote
devices, resolving IT issues and using chat to communicate in real-time with
users," says Mike Cullen, N-able's vice president of sales.
"In today's economy and with today's technology, there's no reason for IT
service providers to roll a truck or dispatch a technician to resolve simple
service issues, reboot a system or get a diagnostic report. With N-supportPro,
users can establish a secure remote connection and live chat in seconds -
saving both parties time and money - and dramatically increase customer
N-supportPro is easy to deploy, compatible with a wide range of Web
browsers, and supports multiple platforms and operating systems. The hosted
service works with virtually any connection including T3 and dial-up, and
offers business integration with CRM technology, professional services
automation (PSA) tools, billing software and other systems. Service providers
and MSPs can use N-supportPro to remotely support desktops, notebooks, servers
and mobile devices such as Windows Mobile smartphones.
Additional Features and Benefits
As the industry's most comprehensive and secure end-to-end remote control
and IT support software, N-supportPro boasts a number of key features designed
exclusively to improve the communication and technical support capabilities of
IT service desks. These include:
- Five Available Connection Modes and Concurrent Sessions per Operator
- From passive collaboration to complete control, technicians can
select the mode that best suits their needs. Working to increase
productivity, technicians can manage up to five concurrent client
sessions at a time.
- Drag and Drop Two-Way File Transfer - Technicians and customers can
send and receive files. This feature also allows customers to be
granted power of refusal for operator-initiated transfer requests.
- Extensive System Snapshot with Remote Diagnostics - Get a complete
diagnostics report on the remote machine in seconds with just one
- Print Remote Documents - Print documents remotely on the operator's
printer - no file transfer or special configuration is required.
- Record and Playback Remote Control Sessions - Create and save a
visual transcript of the remote control session for reference.
- Reboot and Reconnect - Allows technicians to reboot and reconnect
remote machines without losing the control connection.
- Show or Hide Applications during Remote Control - This important
privacy feature lets the customer choose which applications the
technician sees, safeguarding any confidential information.
- Support for Windows Mobile Device Users - Use remote control to
troubleshoot and resolve technical problems on the customer's Windows
- Customized, Branded Interface - IT service providers and MSPs can
customize chat windows, e-mails and surveys with their brand.
"The features and functionality in N-supportPro will enable IT service
providers and MSPs to notably enhance their remote service capabilities and
bring additional value-add to their current offerings," says Cullen.
"N-supportPro is a great service enhancement for existing MSPs and a must-have
for those IT service providers who are not ready to move to a proactive
management model, but want the capability of responding remotely to their
customers' IT support needs."
N-supportPro is available now to IT service providers and MSPs in North
America. For a free trial of N-supportPro, visit
www.n-able.com/trynsupportpro. For more information, visit our N-supportPro
(http://www.n-able.com/products/nsupportpro.php) section on www.n-able.com or
About N-able Technologies
N-able Technologies(R) is the global leader in network and systems
management software and services for Managed Service Providers (MSPs) and IT
professionals. N-able's award-winning N-central software and complementary
toolsets are proven to reduce IT support costs, improve network performance,
and increase productivity through the proactive monitoring, management and
optimization of IP-enabled devices and IT infrastructure. N-able maintains
operations in North America, the U.K. and Australia. www.n-able.com
For further information:
For further information: Media: Derik Belair, Vice President of Business
Development, N-able Technologies, (613) 592-6676 ext. 304, Mobile: (613)