Mitsubishi Motors (Thailand) Uses Intelligent Communications From Avaya to Maintain Its Competitive Edge

    - Avaya Communication Manager 4.0 IP telephony software delivers
    critical business continuity features

    BASKING RIDGE, N.J., April 9 /CNW/ -- As a leading operator of assembly
plants for passenger cars and pickup trucks, Mitsubishi Motors (Thailand) Co.
Ltd., places a premium on seamless, uninterrupted access to its communications
network in order to keep its operations running smoothly.
    With more than 45 years of operation in Thailand, the company currently
has over 4,000 employees, and 142 showrooms and service centers nationwide.
Focusing on world-class production technology, Mitsubishi Motors Thailand has
exported more than 900,000 vehicles to 140 countries around the globe.
    "In our incredibly competitive business, seconds lost in communications
costs us money and can even erode our competitive edge," said Padung
Tangmeesang, corporate general manager - Office of Information Technology,
Mitsubishi Motors Thailand.
    As a result, the company has chosen to implement new IP telephony
software with rigorous business continuity capabilities developed by Avaya
Inc. (NYSE:   AV), a leading global provider of business communications
applications, software and services.
    Introduced in early March during VoiceCon Spring 2007, Avaya
Communication Manager 4.0 software addresses the need for secure, highly
available communications.  If there is a Wide Area Network service
interruption, new Dial Plan Transparency features enable users to keep all
their dialing capabilities until WAN connectivity is restored.
    Mitsubishi Motors Thailand is an early adopter of Avaya Communication
Manager 4.0 software.  For its communications infrastructure, the company uses
an Avaya S8500 Media Server with Avaya G650 Media Gateways that distribute the
capabilities of the new software to the administrative and manufacturing teams
based at its main campus.  A remote location is linked to the network by an
Avaya G700 Media Gateway with a survivable Avaya S8300 Media Server - allowing
employees to continue to make and receive calls if connectivity to the company
network is lost.  To access the many productivity-enhancing features of
Communications Manager software, employees of Mitsubishi Motors Thailand use
Avaya 4200 and 4600 Series IP phones.
    "We are depending on the new Avaya software to keep our operations
running smoothly," Padung said.  "Since we've had Avaya Communication Manager
4.0 software, any network interruptions, particularly in our WAN, are
transparent to our users.  Now, they can continue to dial the same numbers
across all our offices, even during a network interruption."

    About Avaya

    Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya web site,

For further information:

For further information: Barbara Burgess, (908) 953-3348,, or Investors, Matt Booher, (908) 953-7500,, both of Avaya Web Site:

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