- Mitel Delivers One of Industry's First Multi-Instance Call Server
OTTAWA, June 19 /CNW Telbec/ - Sun Microsystems, Inc. (NASDAQ: SUNW) and
Mitel(R) Networks Corp. today announced they have entered into a global OEM
agreement that will help drive the use of converged voice and data
applications in multi-tenant environments. Mitel's unified communications call
control software will be integrated into industry-standard Sun Microsystems
servers for enterprise and carrier hosted and customer premise environments.
Sun and Mitel have also created a unified solution offering with Mitel's award
winning contact center(1) software on Sun Ray(TM) ultra-thin client hardware.
The Multi-Instance Call Server (MICS) allows as many as 200
compartmentalized instances of the Mitel 3300 IP Communications Platform (IPC)
call control software to run simultaneously within Sun Fire(TM) X4200 and
X4600 servers. The MICS allows multiple businesses, departments and offices to
share the same server, but use a specific version of call control software and
use the features and functions that meet their particular needs. For example,
tenanted on the same server, one customer can run version 8.0 of Mitel Call
Control with Mitel Customer Interaction Solutions applications, while a second
customer can run version 7.1 of Mitel Call Control with Mitel Your
Assistant(TM) and Mitel Mobile Extension unified communications applications.
"Customers are looking for applications that enable people to work
smarter, faster, better and more collaboratively to drive business performance
improvements," said Stephen Beamish, vice president, business development and
strategic alliances at Mitel. "By working with Sun, we have been able to
introduce unique new solutions that allow businesses to upgrade at their own
pace to protect their existing infrastructure investments including servers,
data and voice systems, not because the multi-tenant softswitch is being
Current and traditional multi-tenanting softswitches or PBXs force all
tenants to use the same software version, meaning that IT managers must think
of how their integrated business applications will be impacted by an upgrade
to the multi-tenant softswitch. In today's environment, as IT managers seek to
integrate with their business applications they also seek to control software
versions and implementations with more rigor than ever before while also
considering security related issues. In addition to providing a new means of
addressing tenanting and hosting, this multi-instance approach opens the
opportunity for new business continuity / disaster recovery services, while
simplifying the management of the solution by having one management system for
multiple call controls / customers.
"Our work with Mitel blends proven technologies to create a unique value
proposition that, since lifting the veil on the solution at VoiceCon in March,
has received tremendous interest from customers and partners," said Peter
Ewens, VP, OEM Group, Sun Microsystems Inc. "Through Sun's integrated
services, Mitel is now in a position to source the entire solution package for
the end customer. This presents a great professional service opportunity for
systems integration partners to configure and install the solution package."
Tele2 in the Benelux (www.Tele2.com), a competitive communications
network operator and a leading alternative to the former monopoly
telecommunications carriers in its target market of the Benelux, plan to
select the Sun-Mitel MICS to consolidate its hosted voice services onto a
single server and one management tool. The result is lower power consumption,
one piece of hardware, and a single management tool to add / change
applications on a per customer, per request basis.
"We currently have racks and stacks of 3300 ICPs in a room each having
it's own management system to service our various hosted customers," said Theo
van Dongen, senior business consultant voice of Tele2. "Having up to 200 3300
ICPs on a single Sun Server allows us to differentiate our offering by
unlocking versions of the call control functions for each tenant and update,
change, and add features according to each customer's unique needs."
Sun and Mitel have also announced the planned integration of the Sun Ray
IP Phone Bundle. This solution allows for a single hot desk sign-on for both
the Sun Ray ultra-thin client terminal and the Mitel IP phone. The Mitel
stand, portable to any Mitel set, has a Java Card(TM) technology slot to allow
for Sun Ray and Mitel IP phone hotdesking. This small footprint device
delivers all of the traditional Sun Ray features with lower power consumption
than a separate phone and thin client, delivered at an attractive price. The
Sun Ray IP Phone Bundle is particularly well-suited for cost and
security-sensitive environments such as contact centers, education,
healthcare, service providers, and financial services.
The companies are also collaborating to deliver the Sun Ray VoIP solution
whereby the Mitel Contact Center application will reside on the server,
allowing contact center agents to securely "hot desk" into the phone at any
available terminal using their personal profile Java Card. The Sun Ray VoIP
application can be easily adapted to other vertical markets, including
healthcare. As doctors conduct their rounds, the accessibility offered by the
hot desk feature ensures they can be quickly and easily reached on the phone
in any room, in case of emergency.
"One of the keys to increasing the proportion of enterprises that choose
managed and hosted services is delivering management tools for both the
service provider and the end user company," said Sheila McGee-Smith, president
and principal analyst, McGee-Smith Analytics, L.L.C. "With this announcement,
Sun and Mitel are easing the management burden for service providers, enabling
them to more easily support hundreds of customers, as well as providing
enterprises that use their services application flexibility and improved
Sun and Mitel partners will source the entire solution package (Sun Fire
servers, Sun software, the Solaris(TM) 10 Operating System (OS), and Mitel
software) and deliver to the end customer as a starter kit. All software
application / telephony licenses will be acquired by channels through standard
practices from Mitel and from the Sun Customer Ready Program that will
activate the solution. Product will be generally available in the fourth
Mitel, a leading provider of unifying IP communications solutions and
applications for business customers, is headquartered in Ottawa, Canada, with
offices, partners and resellers worldwide. For more information, please visit
About Sun Microsystems, Inc.
A singular vision-"The Network Is The Computer"-guides Sun in the
development of technologies that power the world's most important markets.
Sun's philosophy of sharing innovation and building communities is at the
forefront of the next wave of computing: the Participation Age. Sun can be
found in more than 100 countries and on the Web at http://sun.com.
Mitel and logo are registered trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.
Sun, Sun Microsystems, Solaris, Java Card, Sun Fire,Sun Ray, and The
Network Is The Computer are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
(1) Mitel's Customer Interaction Solutions portfolio received a 2007 IP
Contact Center Technology Pioneer Award from Customer Interaction
For further information:
For further information: Paul Goyette, Mitel, (613) 592-2122 x.2188,
firstname.lastname@example.org; Alex Anderson, Mitel, (613) 592-2122 x.2107,
email@example.com; Louella Pires Sequeira, Sun Microsystems, (905)