Third-party vendors enhance richness and reach of Mitel unified
PHOENIX, AZ, March 11 /CNW Telbec/ - Mitel(R), the provider of unified
communications solutions for the real world, has announced a comprehensive
program that enables a wide range of third-party vendors to create products
and services that integrate and / or interoperate with Mitel's core business
communications portfolio. Combining vendors, developers and Mitel
authorizedPARTNERs vendors from the MiSN Partner Program, the Inter-Tel
Solutions Alliance (ISA), Inter-Tel CommSource and other worldwide vendors,
the Mitel Solutions Alliance (MSA) counts over 150 vendors.
"Finding the right allies, building and maintaining the right technology
relationships, and delivering high value integrated solutions are critical
components to success in the current business communications marketplace and
to extending Mitel's offering," said Ron Wellard, executive vice president,
product development at Mitel. "MSA creates a rich ecosystem of suppliers to
add value to all of Mitel's core product platforms for the benefit of
authorizedPARTNERs and end customers, and Mitel by creating innovative
complementary products and services that differentiate our solutions."
The MSA program provides three membership levels for participating
third-party vendors, developers, and authorizedPARTNERs - Developer, Preferred
and Gold Preferred membership - each having a distinctive set of benefits. The
program includes a comprehensive suite of tools and services, including:
- Developer Tools - Application and Programming Interfaces (API),
protocols, lab systems, toolkits and documentation, to enable rapid
development and integration of products with the range of Mitel
communications platforms and desktop products.
- Developer Support - Centralized access with incident tracking, to
maximize the value of APIs and speed development.
- Access to Interoperability Test Resources and Certification - To lower
the cost-of-entry and speed access to the Mitel channel, improve third-
party product quality, and encourage customer confidence in third-party
- Technical and Market Intelligence - On Mitel's product / solution
portfolio and the industry segments the company serves.
- Marketing Support - Via the Mitel Global Solutions Catalog (GSC), other
web content, and regular communications to advertise available products
and services to Mitel's authorizedPARTNERs and end-customers.
- Return On Investment - Resellers investing more substantially in the
Mitel authorizedPARTNERs will reap better rewards through MSA than
those that meet minimum requirements. Commitment to the Mitel
authorizedPARTNERs will be apparent in terms of product certification
levels, program levels, and pre-sales support tools published within
"MSA enables us to strengthen our position as a market leader in the
voice and data communications industry, through building of alliances with
those companies who share and complement our market vision and can help us
implement it rapidly and successfully," said Doug Michaelides, Mitel's vice
president of global marketing.
The clearly articulated MSA program structure, with corresponding
features, benefits, and benchmarks, also provides a roadmap for Mitel's
third-party vendor and authorizedPARTNERs to see how they can grow and
increase their channel penetration and business success with Mitel over time.
Vendors within the former Mitel MiSN and Inter-Tel's ISA programs who
have developed solutions compatible with the companies' products will now see
a broader opportunity to extend their value proposition and work with the
With a multitude of potential companion solutions crowding the
marketplace, the MSA program helps Mitel customers and authorizedPARTNERs make
good choices by doing the necessary research, identification, qualification,
development and test support, and business relationship development of
third-party vendors and their solutions. This vetted portfolio of qualified
options is delivered to channel vendors and customers through the centralized
and searchable Mitel Global Solutions Catalog.
By joining MSA, members gain access to Mitel development tools, support,
test resources, and marketing channels needed to deliver quality-integrated
solutions to Mitel customers.
More information on the MSA program structure, with corresponding
features, benefits, and benchmarks, can be obtained at www.mitel.com/msa.
Mitel delivers flexibility and simplicity in smart unified communications
solutions and applications for organizations of all sizes. Combined with a
full range of managed services that include voice and data network design and
traffic provisioning, custom application development, and attractive financing
options, Mitel is reinventing how successful organizations gain competitive
advantage by easily collaborating and communicating over distance and time
with customers, colleagues and partners. Mitel's (www.mitel.com) US
headquarters are in Phoenix, AZ. Global headquarters are in Ottawa, Canada,
with offices, partners and resellers worldwide.
Mitel and logo are registered trademarks of Mitel Networks Corporation.
Inter-Tel and the Inter-Tel logo are trademarks of Mitel Networks
All other trademarks are the property of their respective owners.
For further information:
For further information: Paul Goyette, (613) 592-2122 x.2188,
email@example.com (media); Alex Anderson, (613) 592-2122 x.2107,