Unveil industry's first truly unified communications thin desktop,
generating significant customer interest
VOICECON, ORLANDO, FL, March 17 /CNW Telbec/ - Mitel(R), a leader in
IP-based voice solutions, and Sun Microsystems, the leader in IT
infrastructure, are continuing to deliver on their global OEM agreement which
offers enterprises and SMBs a complete unified communications solution with
new levels of flexibility and business process improvement for existing and
future Mitel and Sun customers worldwide. Today, Mitel and Sun are announcing
the availability of the Sun Ray Unified IP Client from Mitel in Q208 and
several customers that are using or planning to use the unified communications
solution that is well-suited for both cost and security-sensitive environments
as well as for people that work remotely or are very mobile.
Mitel and Sun have committed teams of resources to further develop the
joint unified communications solutions and take them to market. Earlier this
month Mitel announced the Q208 availability of the Mitel Communications Suite
on the Sun Fire X4150, which introduces the ability to consolidate mission
critical voice applications such as messaging, mobility, conferencing and
Microsoft(R) Office Communications Server 2007 in the data room environment.
With the Sun Ray Unified IP Client, Mitel has taken the ultra thin client
Sun Ray technology and created a slim module that snaps securely onto Mitel IP
phones to create the industry's first truly unified communications desktop.
This allows users to securely "hot desk" into both the Mitel IP phones and the
Sun Ray(TM) thin client terminals using a personal, authenticated Java Card.
The Sun Ray Unified IP Client provides voice and data services at any
workstation on the network, dramatically reducing desktop cost and complexity
while preserving the familiar, proven, telephone device. The simultaneous hot
desking takes place within five seconds of the Java Card being inserted into
the Sun thin client on any terminal within the network, providing the user
with access to their desktop profile as well as advanced unified
communications capabilities, such as mobility, unified messaging, video
streaming, and presence information.
"The Sun Ray Unified IP Client delivers a secure unified computing and
communications environment fully integrated into our world renowned Sun Ray
solution," said Peter Ewens, Sun's vice president of global OEM. "This
combined solution is also among the industry's most energy efficient,
providing ongoing capex and opex savings through the elimination of
power-hungry desktop PCs and the reduced energy consumption of low power Mitel
The Sun solutions Powered by Mitel have been designed to significantly
reduce power consumption with a combined nine Watts required to power the Sun
Ray Thin Client and Mitel IP phone compared with 80 Watt PC/60 Watt laptop and
10 Watt IP phones. Additional power savings are realized through the reduction
of servers provided by the pre-integrated Mitel Communications Suite that
incorporates the Mitel Communications Director call control software.
"With first releases around Sun Ray Unified IP Client, NuPoint
Messenger IP, and Mitel Communications Suite, Sun and Mitel are introducing a
whole new era in voice and data communications," said Stephen Beamish, Mitel's
vice president of Business Development and Strategic Alliances. "These Sun,
'Powered by Mitel' solutions make it even easier for businesses to enjoy the
many advantages of unified communications to address the emerging needs of
distributed, flexible, mobile work environments. These solutions are the first
deliverables in a relationship with Sun where the industry can expect more to
come in the next several months."
Food services giant Deli XL (www.delixl.nl) with approximately
2,000 employees in 30 locations throughout The Netherlands and Belgium, has
migrated away from an Ericsson voice communications platform to the Sun Ray
Thin Client and Mitel Communications Suite IP applications architecture.
"We selected the joint Mitel-Sun solution based on the flexibility it
provides to optimize our customer contact center operations, increased
customer data security delivered by the Sun platform, and the reduced power
consumption of the combined computing and telephony platforms," said
Martin Pluijgers, manager IT Support, Deli XL. "With this solution we have a
future proof customer contact solution that will ensure our continued market
leadership in the highly competitive foodservice market."
Foundation for Enhanced Unified Communications
- Mitel Communications Suite - A pre-integrated unified communications
solution that allows Mitel's flagship Communications Director call
control software to reside on Sun servers and consolidate applications
such as Mitel NuPoint Messenger(TM) IP, Mitel Live Business Gateway,
Mitel Teleworker Solution, Mitel Mobile Extension, and Mitel Audio and
Web Conferencing all on a single server for simplified, cost effective
deployment of unified communications solutions.
- Mitel Customer Interaction Solutions - Mitel has configured its award
winning Contact Center Solution integration into the Sun Ray Unified IP
Client. Users in a contact center environment can log on as an ACD
agent and retain all the same features and functionalities associated
with a Mitel Contact Center ACD Agent. Mitel's Customer Interaction
Solutions are a Windows-based application that also allows for full
Office Communications Server 2007 integration.
- Mitel Mobile Extension - Mitel's Mobile Extension software allows for
multiple devices to simultaneously ring thus ensuring that the user
receives the majority of phone calls. The user has the ability to
provide customers, colleagues, suppliers, and partners, one contact
number which ensures that both the contact number provided and the
user's associated mobile phone ring simultaneously. Additionally the
user has the ability to transfer the call seamlessly to any hot desk
Sun Ray Unified IP Client thus eliminating any additional mobile phone
charge and also allowing the user to access the rich features
associated with the Mitel 3300 IP Communications Platform (ICP).
- Mitel Teleworker Solution - Mitel Teleworker Solution integrates the
Sun Ray Unified IP Client with a Mitel IP phone as a teleworker for
secure access to corporate information. Both the Teleworker Solution
and Sun Ray devices are in effect thin clients allowing zero security
threat from intruders.
- Mitel NuPoint Messenger(TM) IP Release 12 - Part of Mitel
Communications Suite of applications that integrates with the Sun Ray
IP thin client, NuPoint Messenger IP Release 12 provides Speech Auto
Attendant with Text-to-Speech playback of called party names and
provides the presence infrastructure for open standards interface to
commercial presence servers. The Speech Auto Attendant is the first
application within the NuPoint Messenger IP product family to be
presence-enabled with portions of NuPoint such as Call Director to
follow in future releases.
Founded in 1988, The Telephone Connection of Los Angeles, Inc. (TTC)
provides enhanced services such as follow-me, conference calling, and virtual
automated attendant and voice mail service catering primarily to the medical
community in Southern California.
"There are some very compelling benefits to the solution Sun and Mitel
are bringing to market given the nature of the services we provide to the
medical community," said Marc O'Krent, president, The Telephone Connection of
Los Angeles, Inc. "As thin clients allowing zero security threat from
intruders, the Sun Ray Unified IP thin client married with a Mitel Teleworker
Solution using Secure Real Time Protocol rather than VPN connectivity provides
much stronger security for each individual user accessing private medical
information. We think this partnership between Mitel and Sun Microsystems will
continue to deliver innovative solutions like the Unified IP client that will
benefit companies such as ours for a long time."
Mitel Exclusive Business Partner Firstline Communications
(www.firstline.net) is deploying the solution in-house to all of its
employees. They will be running call control on Mitel Communications Suite and
using the Sun Ray Unified IP Client with hot desking and Mobile Extension.
They are running Windows OS and will continue to benefit from Office
Communications Server 2007 integration with Mitel.
"Our focus continues to be to help enterprises with fewer than
2,500 users to migrate into a IP environment," said Tim Maio, president,
Firstline Communications Inc. "Mitel and Sun are making it even easier for
businesses to enjoy the many advantages of IP communications by reducing the
complexity, cost, and management of their voice environment by running Mitel
call control and applications on a single Sun server and managing computing
and telephony as one unified communications solution."
The SunRay Unified IP Client from Mitel as well as the Mitel
Communications Suite on Sun servers will be sold directly to enterprise
accounts by Sun and Mitel and will be taken to the general business market
through select Sun and Mitel channel partners supported by Sun and select Sun
Mitel delivers flexibility and simplicity in smart unified communications
solutions and applications for organizations of all sizes. Mitel is
reinventing how successful organizations gain competitive advantage by easily
collaborating and communicating over distance and time with customers,
colleagues and partners. Mitel's (www.mitel.com) US headquarters are in
Phoenix, AZ. Global headquarters are in Ottawa, Canada, with offices,
partners, and resellers worldwide.
Mitel and logo are registered trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.
For further information:
For further information: Paul Goyette, (613) 592-2122 x.2188,
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