Minacs to Open New Facility in Hamilton, Ontario

    Company to create more than 200 new job opportunities for the city

    TORONTO, March 7 /CNW/ - Minacs Worldwide Inc., a business process
outsourcing (BPO) provider, announced today that, the Company will open a new
contact center to provide dedicated customer service support as a result of a
recent contract award from Nissan. The center will handle a variety of
requests from vehicle owners and dealerships across the United States and
Canada. With over 200 new positions available, recruitment for the center has
begun. The center will be based at 120 King Street in Hamilton, Ontario with
operations to launch this spring.
    "Renowned for its highly skilled and educated labor pool, Hamilton will
clearly offer the talent Minacs needs to operate and grow its contact center
services for one of our major automotive clients," said Bruce Simmonds, CEO,
Customer Relationship Management Business for Minacs Worldwide. "This contract
demonstrates a continuing trend of major automotive manufacturers seeking out
extensive experience and superior customer service offerings to better meet
the needs of their valued customers. Minacs has been in the customer
relationship management business for over 25 years, and looks forward to this
exciting new opportunity and the successes that will stem from it."
    "Congratulations to the City of Hamilton for attracting this new Minacs
call center investment and its high value jobs," said Economic Development and
Trade Minister, Sandra Pupatello. "Our government is working aggressively to
attract more investments that provide our skilled workforce with good jobs
they need to support a good standard of living. This is great news for the
people of Hamilton."
    Minacs offers a progressive, growth-oriented culture, and a competitive
wage and benefits package. The Company is currently recruiting for all
positions, including entry-level and management personnel for the new inbound
contact center. Interested applicants who are service-orientated,
professional, and looking to build a career in the rapidly growing contact
center industry can apply online by going to the Minacs website at
www.minacs.com and clicking on 'Careers'. All current job openings are
described in detail on the site. Automotive experience is preferred, but not a
    "Today's announcement by Minacs to open an office in Hamilton is another
positive step in the revitalization of our downtown core," said Mayor Fred
Eisenberger. "Hamilton's new Council is committed to making economic
development and job creation a priority. I am excited that Minacs chose
    "The city is very excited to see 200 new jobs come to our downtown core,
especially those in an inbound call center," said Hamilton's Executive
Director, Economic Development, Neil Everson. "The revitalization of our core
begins with people living and working in the downtown and a quality company
like Minacs contributes significantly to our momentum."

    About Minacs
    One of Canada's leading providers of customized business process
outsourcing (BPO) solutions, Minacs is focused on three core areas of
capability: contact center solutions, integrated marketing services, and back
office administration. We combine our expertise in these areas to improve
revenue, customer service, and operating margin for our clients.
    Minacs, combined with parent company, TransWorks Information Services
Ltd., has approximately 11,000 employees operating from locations in Canada,
the United States, Europe, and Asia. Minacs has established successful
industry practices with clients in the automotive, financial services,
telecom, technology, and public sector verticals. For more information, please
visit the Minacs website at www.minacs.com.

For further information:

For further information: Jeff Williams, Executive Vice President, Sales
and Marketing, Minacs, An Aditya Birla Group Company, (416) 380-3782

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