Bringing Bill Design and Production In-house Helps Canadian Utilities
Strengthen Customer Relationships
MILWAUKEE, August 28 /CNW/ - Metavante Corporation, the banking and
payments technology subsidiary of Marshall & Ilsley Corporation (NYSE: MI),
today announced software license agreements with two new clients for its
document composition software.
These new contracts, one with FortisBC Inc. and a second with EPCOR
Utilities Inc., extend Metavante's market presence in the utility industry for
the CSF Designer software and bring the number of Canadian CSF clients to 12.
Both EPCOR and FortisBC chose to bring the design and processing of their
bills in-house after previously outsourcing the entire process. Metavante's
CSF product enables utilities like EPCOR and FortisBC to reduce costs, more
rapidly modify design and control the brand and messaging on their bills,
while gaining efficiencies by outsourcing print and mail operations. CSF
Designer helps companies with its intuitive and easy-to-use design tools along
with the focus on total cost of ownership, making it easy to deploy and
offering quick time to value.
CSF Designer will help FortisBC, an integrated, regulated electric
utility in British Columbia, redesign and simplify bills to make them easier
to read and understand, improve customer relationships, and enhance its
marketing capabilities. For example, by providing energy efficiency tips in
monthly bills, FortisBC can educate customers on ways to decrease their costs,
which may result in a reduction of calls to the FortisBC customer service
"We had set a major initiative to bring our document creation efforts
in-house to improve customer communications and gain additional control over
bill design and messaging. CSF Designer will make it possible for us to meet
this objective and its ease of use reduces the need for specialized technical
expertise," said Mark Warren, Director, Customer Service, FortisBC.
EPCOR, based in Edmonton, Alberta, is one of Canada's top providers of
energy and energy-related services and products to customers in Alberta,
Ontario, British Columbia and the United States. With the CSF Designer tool,
EPCOR will be able to control its monthly bill messaging content and the way
that its programs are communicated.
"We selected Metavante because we needed to connect customer
communications to our business strategy through accessible technology," said
Isabelle Michaud, Director of Billing Services at EPCOR. "Metavante's CSF
Designer product enables us to produce high-quality monthly bills and develop
effective communication with consumers."
"By focusing on partnership and support, Metavante has developed an
expertise in helping utilities use CSF Designer to help realize the
relationship-building potential of their customer communications," said Holly
Huggins, vice president, general manager, Metavante CSF. "FortisBC and EPCOR
are the latest examples of a growing number of utilities ranging from small to
large that have chosen CSF Designer to build relevant and timely customer
communications delivering value and improve customer satisfaction."
A Metavante Payment Solutions product, CSF Designer is the premier
customer communications tool for more than 300 clients representing various
industries. Metavante provides innovative biller solutions and online bill
payment and processing technology that generates millions of monthly payments.
FortisBC is an integrated electric utility based in Kelowna, British
Columbia and operating in the southern interior of British Columbia. The
Company serves approximately 152,000 customers directly and indirectly. The
utility has four regulated hydroelectric generating plants with a combined
capacity of 235 megawatts and approximately 6,750 kilometers of transmission
and distribution power lines. FortisBC employs over 570 people in British
Columbia and is an indirect wholly owned subsidiary of Fortis Inc., the
largest investor-owned distribution utility in Canada, which serves almost
2,000,000 gas and electric customers and has approximately $10 billion of
assets. Fortis Inc. shares are listed on the Toronto Stock Exchange and trade
under the symbol FTS. Additional information can be accessed at
www.fortisinc.com or www.sedar.com.
About EPCOR Utilities, Inc.
EPCOR Utilities Inc. builds, owns and operates power plants, electrical
transmission and distribution networks, water and wastewater treatment
facilities and infrastructure in Canada and the United States. EPCOR has been
named one of Canada's Top 100 employers for seven consecutive years, and is
headquartered in Edmonton, Alberta. EPCOR's website is www.epcor.ca.
Metavante Corporation delivers banking and payments technologies to
financial services firms and businesses worldwide. Metavante products and
services drive account processing for deposit, loan and trust systems,
image-based and conventional check processing, electronic funds transfer,
consumer healthcare payments, and electronic presentment and payment.
Headquartered in Milwaukee, Metavante (www.metavante.com) is wholly owned by
Marshall & Ilsley Corporation (NYSE: MI). On April 3, 2007, Marshall & Ilsley
Corporation announced its plans to split Metavante Corporation and Marshall &
Ilsley Corporation into independent publicly traded companies.
Metavante and CSF are registered trademarks of Metavante Corporation.
For further information:
For further information: Metavante Corporation Sam Baumgarten,