Media Advisory - RBC's top fraud and privacy experts available for comment

    TORONTO, March 1 /CNW/ - Canadians need to be vigilant in protecting
themselves against fraud, and according to RBC's top experts, the best way
continues to be through education and knowledge.
    March is Fraud Prevention month in Canada and around the world. To raise
awareness about the dangers of fraud and how to protect oneself, RBC's top
experts - Stacy Bennett, Head, Fraud Strategy & Initiatives and Jeff Green,
Chief Privacy Officer - are available for media commentary regarding fraud and

    Here are several practical and useful tips from our two RBC experts:

    -      Never give out personal information on the phone, through e-mail
           or over the Internet unless you have initiated the contact,
           independently verified the contact information, or you know the

    -      Shred all documents containing personal/financial information
           before disposing of them.

    -      Keep your SIN, account numbers, passwords, security questions, and
           access codes and your PIN secret. Do not share this confidential
           information with anyone, including family members and friends.

    -      Security is a mutual responsibility. Banks are committed to
           providing a safe and secure online banking experience. Consumers
           are responsible for the security of their personal computers - use
           personal firewalls and anti-virus software on your home computer.

    -      Sign credit cards as soon as you receive them and call to activate
           any new credit cards immediately. Destroy unwanted or expired
           cards, and cancel them by contacting the card-issuer to ensure
           that a new card will not be issued.

    -      If you receive an e-mail that appears to be sent by a legitimate
           company but asks for sensitive financial information, contact the
           company's public telephone number directly to verify its

    -      To best avoid becoming a victim of fraud - be aware and alert,
           recognize the signs and report it, either to a local bank, local
           police department or local government official. If you suspect you
           are a victim of fraud or theft, contact the authorities

    RBC continues to educate clients through its public and online banking
sites at, and, and its Financial Fraud
brochure located online and in branches across the country.

For further information:

For further information: or to arrange an interview with one of our
experts, contact: Jackie Braden, Media Relations, (416) 974-2124,

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