TSX/NYSE/PSE: MFC; SEHK: 0945
TORONTO, Feb. 25 /CNW/ - For the seventh consecutive year, Manulife
Mutual Funds, a division of Elliott & Page Limited, has been named the best in
Canada for client service among its competitors, according to an ongoing study
by Environics Research Group.
"Client Service excellence is a major contributor to our business
success," says Guy Vaillant, Vice President, Individual Wealth Management
Operations, Manulife Financial. "I am pleased that for the seventh consecutive
year our Mutual Fund Client Service Team has been recognized as being the best
in fulfilling our distributors' needs in service leadership."
The 2007 Call Audit study measured client service representatives at
15 mutual fund companies on various skills including: professionalism,
knowledge, plus overall value-added service to clients. It also measured
client service efficiency.
The annual Call Audit study executed between January and December 2007
was based on about 4,500 telephone calls to client service departments by
advisors, brokers and their assistants. Manulife Mutual Funds ranked highest
in the study with an overall score of 85.7 out of a possible 100 points, above
the industry average of 80.8.
"I am extremely proud of our Manulife Mutual Funds Client Service Team,"
says Cathy Beck, Manager, Client Service. "Our commitment to service starts
with hiring the best talent. Our people make the difference. Everyone on the
Operations Team is committed to providing the best possible service to our
About the Environics Research Group
Established in 1970, Environics Research Group is one of Canada's most
respected research companies. It has Canadian offices in Toronto, Montreal,
Ottawa and Calgary. The company's financial service group specializes in
conducting research with Canada's personal financial advisors and their
clients. Questions about this research may be directed to David MacDonald,
Vice President, Environics Research Group at (416) 969-2814.
About Manulife Investments
Manulife Investments is the brand name describing certain Canadian
subsidiaries and operating divisions of Manulife Financial Corporation that
offers personal wealth management products and services in Canada. As one of
Canada's leading integrated financial services providers, Manulife Investments
offers a variety of products and services including segregated funds, mutual
funds, annuities, guaranteed interest contracts and principal-protected notes.
About Manulife Financial
Manulife Financial is a leading Canadian-based financial services group
serving millions of customers in 19 countries and territories worldwide.
Operating as Manulife Financial in Canada and Asia, and primarily through John
Hancock in the United States, the Company offers clients a diverse range of
financial protection products and wealth management services through its
extensive network of employees, agents and distribution partners. Funds under
management by Manulife Financial and its subsidiaries were Cdn$396 billion
(US$401 billion) as at December 31, 2007.
Manulife Financial is one of two publicly traded life insurance companies
in the world whose rated life insurance subsidiaries hold Standard & Poor's
Rating Services' highest "AAA" rating.
Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE,
and under '0945' on the SEHK. Manulife Financial can be found on the Internet
For further information:
For further information: Media contact: Tom Nunn, Manulife Financial,
(519) 594-8578, firstname.lastname@example.org