Manulife Investments awarded highest certification for excellence in quality from National Quality Institute

    WATERLOO, ON, Jan. 28 /CNW/ - Manulife Financial's Canadian Individual
Wealth Management Operations, which serves Manulife Investments and Manulife
Securities International businesses, has been recognized for excellence in
leadership, people, customer service and processes with Level Four
Certification, the highest certification under the National Quality Institute
Progressive Excellence Program (NQI PEP(R)).
    Manulife Investments Operations received the Canada Awards for Excellence
Silver recognition for quality in October, 2008. The Governor General of
Canada is the Vice-Regal Patron of these prestigious national awards presented
by the NQI.
    "We are extremely proud of our team's dedication and hard work," said Guy
Vaillant, Vice-President Operations, Individual Wealth Management, Manulife
Financial. "The certification represents a tremendous achievement by
Manulife's Canadian Individual Wealth Management organization as we continue
to understand and deliver on our clients' needs."
    The certification follows a detailed submission from Manulife, plus
on-site verification by NQI staff who examined various customer and other
processes. The National Quality Institute is Canada's leading authority on the
development and sustainability of excellence through quality and healthy
workplace environments.
    "Our strategy continues to be focused on making it easy for our clients -
understanding their needs and creating efficient processes that provide them
excellent service," added Mr. Vaillant. "We place great importance in
regularly reviewing and improving everything we do. Achieving Level Four
Certification confirms that we have a superior team serving our clients across
    For more information on the National Quality Institute or its programs,
please visit their website at
    For more information about Manulife Investments, please visit

    About Manulife Investments

    Manulife Investments is the brand name describing certain Canadian
subsidiaries and operating divisions of Manulife Financial Corporation that
offer personal wealth management products and services in Canada. As one of
Canada's leading integrated financial services providers, Manulife Investments
offers a variety of products and services including segregated funds, mutual
funds, annuities and guaranteed investment contracts.

    About Manulife Financial

    Manulife Financial is a leading Canadian-based financial services group
serving millions of customers in 19 countries and territories worldwide.
Operating as Manulife Financial in Canada and Asia, and primarily through John
Hancock in the United States, the Company offers clients a diverse range of
financial protection products and wealth management services through its
extensive network of employees, agents and distribution partners. Funds under
management by Manulife Financial and its subsidiaries were Cdn$385.3 billion
(US$363.5 billion) as at September 30, 2008.
    Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE,
and under '945' on the SEHK. Manulife Financial can be found on the Internet

For further information:

For further information: Media contact: Tom Nunn, Manulife Financial,
(519) 594-8578,

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