Manulife Investments awarded certification for excellence in customer service from National Quality Institute


    TORONTO, Jan. 22 /CNW/ - Manulife Financial's Canadian Individual Wealth
Management Operations, which serves Manulife Investments and Manulife
Securities International businesses, has been recognized for excellence in
leadership, people, customer service and processes with a Level Three
Certification under the National Quality Institute Progressive Excellence
Program (NQI PEP(R)).
    The certification means Manulife will be recognized at the Canada Awards
for Excellence national program at a summit to be held in October, 2008. The
Governor General of Canada is the Vice-Regal Patron of these prestigious
national awards.
    "We are extremely pleased to attain this honour," said Guy Vaillant, Vice
President Operations, Individual Wealth Management, Manulife Financial. "The
certification is an important achievement for Manulife's Canadian individual
wealth management business as we continue to deliver on the needs of our
    The certification follows a detailed submission from Manulife, plus
on-site verification by NQI staff who examined various customer and other
processes. The National Quality Institute is Canada's leading authority on the
development and sustainability of excellence through quality and healthy
workplace environments. The Operations team is working towards Level Four, the
final NQI certification in the program.
    "Our team remains committed to going that extra mile for all of our
clients, as well as our employees," added Mr. Vaillant. "A key part of our
strategy has been to make it easy for our customers, to deliver excellent
service and to build continuous improvement into everything we do. By
receiving this honour, it confirms that we have an excellent team serving our
clients across Canada."
    The Canada Awards for Excellence have been presented each fall since 1982
to private, public and not-for-profit sector organizations that display
outstanding performance in the areas of Quality and Healthy Workplace(R).
    For more information on the National Quality Institute or its programs,
please visit their website at
    For more information about Manulife Investments, please visit

    About Manulife Investments
    Manulife Investments is the brand name describing certain Canadian
subsidiaries and operating divisions of Manulife Financial Corporation that
offer personal wealth management products and services in Canada. As one of
Canada's leading integrated financial services providers, Manulife Investments
offers a variety of products and services including segregated funds, mutual
funds, annuities and guaranteed investment contracts.

    About Manulife Financial
    Manulife Financial is a leading Canadian-based financial services group
serving millions of customers in 19 countries and territories worldwide.
Operating as Manulife Financial in Canada and Asia, and primarily through John
Hancock in the United States, the Company offers clients a diverse range of
financial protection products and wealth management services through its
extensive network of employees, agents and distribution partners. Funds under
management by Manulife Financial and its subsidiaries were Cdn$399.0 billion
(US$400.5 billion) as at September 30, 2007.
    Manulife Financial is one of two publicly traded life insurance companies
in North America whose rated life insurance subsidiaries hold Standard &
Poor's Rating Services' highest "AAA" rating and Moody's Investor Services'
second highest "Aa1" rating, both representing financial strength.
    Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE,
and under '0945' on the SEHK. Manulife Financial can be found on the Internet

For further information:

For further information: Media contact: Tom Nunn, Manulife Financial,
(519) 594-8578,

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