Manulife Financial receives Silver Quality Award from National Quality Institute


    WATERLOO, ON, Sept. 9 /CNW/ - Manulife Financial's Canadian Individual
Wealth Management Operations, which serves Manulife Investments and Manulife
Securities International businesses, has been recognized for outstanding
achievements in quality.
    The National Quality Institute will present the 2008 Canada Awards for
Excellence Silver recognition for Quality to Manulife at an annual gala dinner
to be held October 20, 2008 in Toronto.
    "We are very proud of our accomplishment," said Guy Vaillant, Vice
President Operations, Individual Wealth Management, Manulife Financial.
"Excellent customer service and a positive, healthy work environment are our
top priorities."
    The award recognizes excellence in multiple categories, including
leadership, planning, people, customer service, process, and supplier/vendor
relationships. The award follows a submission from Manulife, plus on-site
verification by NQI staff who examined various customer and other processes.
    "This honour recognizes our ongoing goal to develop and keep an excellent
and engaged team who delivers quality client service," added Mr. Vaillant.
"We'll continue to build upon this success by keeping our clients' needs top
of mind as we work towards Gold recognition."
    The Canada Awards for Excellence have been presented annually since 1984
to recognize business excellence in quality, customer service, and a healthy
workplace to organizations that display outstanding performance in the areas
of Quality and Healthy Workplace(R).

    About NQI
    The National Quality Institute is a not-for-profit, independent
organization whose goal is to help Canadian private and public sector
organizations to implement programs of excellence. The National Quality
Institute works with organizations to manage self-assessment activities,
review business processes, and develop improvement programs. Today, Canadian
organizations and businesses increasingly recognize that a healthy workplace
helps to attract and retain staff.
    For more information on the National Quality Institute or its programs,
please visit their website at

    About Manulife Financial
    Manulife Financial is a leading Canadian-based financial services group
serving millions of customers in 19 countries and territories worldwide.
Operating as Manulife Financial in Canada and Asia, and primarily through John
Hancock in the United States, the Company offers clients a diverse range of
financial protection products and wealth management services through its
extensive network of employees, agents and distribution partners. Funds under
management by Manulife Financial and its subsidiaries were Cdn$400 billion
(US$393 billion) as at June 30, 2008.
    Manulife Financial is one of two publicly traded life insurance companies
in the world whose rated life insurance subsidiaries hold Standard & Poor's
Rating Services' highest "AAA" rating.
    Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE,
and under '0945' on the SEHK. Manulife Financial can be found on the Internet

For further information:

For further information: Media contact: Tom Nunn, Manulife Financial,
(519) 594-8578,

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