New home buyers will receive Home Specific Databases
VANCOUVER, Sept. 3 /CNW/ - Conasys Inc, a provider of electronic customer
service solutions, announced today that the company has had a very successful
launch of it's Warranty Resource program in Alberta. Some of Alberta's most
recognized development companies such as Statesman Group, Beattie Homes and
Medican Developments, have signed on to offer their clients web based
Currently used by over 200 builders in Canada, The Warranty Resource
service is aimed at managing their clients warranty and after sales service
flow with the goal of improving customer service and consumer confidence. This
ensures that every purchaser in a developer's project will be provided with a
product specific database that is unique and specific to their home. This
comes in a printed manual and through a unique logon where Homebuyers can
access operating, maintenance and warranty documents for all products and
components specific to their home, right down to items as small as light
switches and paint chip colours. Accompanying this data is a complete contact
directory for suppliers, installers and manufacturers customer service
programs related to all products in their home. All the information about what
went into building a home, single family or multi-unit, is itemized and stored
for instant access at anytime, now or years from now.
"Our developer and builder clients understand their customer and are
focused on offering the latest tools to insure their customers have long term
customer satisfaction," said James Christensen, CEO of Conasys. "Managing all
of the warranty, maintenance, and operating documents is clearly a win-win for
the developer and their home buyers."
"This program is one of the most significant products to be introduced to
me in a very long time" says Ron Davis, Custom Design and Production Manager
for Beattie Homes.
The construction industry is increasingly faced with information hungry
homebuyers while at the same time is dealing with new legislation, such as
homeowner protection laws, mandated warranties and Builder Licensing programs.
Each of these requires managing a considerable amount of information. The
Warranty Resource service provides homeowners instant access to their required
documentation and does it with leading edge web based methodology that
consumers expect today. The resulting benefit created for the homeowner is
that they can take advantage of product manufacturers warranty programs which
can very often extend beyond that of the builders third party warranty
offering. Builders lower their costs of customer service by having fast access
to documentation themselves and by having homeowners be proactive. All of
these benefits lead to higher customer satisfaction which ultimately leads to
higher sales for the builders in the long run.
Greg Stolz, Conasys Executive VP pointed out that "Consumers at the
retail level have an expectation that product manufacturers will provide them
with comprehensive information manuals in respect to their purchase. This is
in hardcopy and often online formats; however, due to the sheer volume of
information associated with a project, builders are challenged in delivering
this in a modern and easily accessible way to their purchasers. "
"We pride ourselves on setting Standards of Excellence and we believe
that offering our customers access to comprehensive information about the
products we put into their homes, and using web based technology to deliver
it, represents a new level of Customer Service excellence for the industry,"
says Tamzin Horan, Warranty and Customer Service Manager at Statesman Group's
CONASYS Consumer Assurance Systems Inc. is an information management
company which provides data management tools that assist companies and
consumers with warranty and after sales service. It is a private company based
in Vancouver British Columbia Canada.
The Statesman Group of Companies builds projects throughout Canada and
the United States and has won over 50 awards locally, regionally and
nationally in over a dozen different categories, for their excellence in
customer satisfaction and quality. Statesman Group is headquartered in Calgary
Alberta Canada and has a U.S. office based in Phoenix Arizona.
Beattie Homes is a high quality homebuilder that has been in the
residential construction business throughout Alberta for over 20 years and has
won multiple industry awards of excellence.
For further information:
For further information: Conasys Contact: Greg Stolz, Executive VP,
email@example.com, www.warrantyresource.com, Phone: (604) 988-0690;
Statesman Group Contact: Tamzin Horan, Warranty and Customer Service Manager,
firstname.lastname@example.org, Phone: (403) 256-4151; Beattie Homes
Contact: Ron Davis, Custom Design and Production Manager,