MAAWG Offers Abuse Desk Recommendations; Joint Meeting Strengthens Global Cooperation Against Online Exploitation

    SAN FRANCISCO, Nov. 27 /CNW/ -- A summary of the most effective abuse
desk best practices from MAAWG service providers was compiled for general
industry use at the latest Messaging Anti-Abuse Working Group members- only
meeting.  The three-day working conference also featured a keynote address
from the U.S. Federal Trade Commission chairman, joint-working sessions with
cooperating international anti-spam organizations, and progress on recommended
email authentication practices.
    (Logo: )
    The meeting held last month in Washington, D.C., brought together almost
250 MAAWG members and 70 participants from the LAP (London Action Plan) and
CNSA (the EU Contact Network of Spam Authorities created by the European
Commission) representing over 20 countries.  Significant progress on
collaborative and technical measures to combat online abuse globally was made
during the 21 sessions held Oct. 8-10, including:

    -- A summary of the best abuse desk procedures was compiled from MAAWG
       member ISPs and email providers and is now available to the industry.
       The MAAWG Abuse Desk Common Practices provides insight into the
       processes that have proven most effective in educating customers,
       reducing email abuse problems, and developing knowledgeable abuse desk
       employees. It can be downloaded at the organization's Web site

    -- Work continued on an email authentication white paper edited by David
       Crocker, MAAWG senior technical advisor and principal with Brandenburg
       InternetWorking.  MAAWG sees authentication as an important technology
       to reduce spam and phishing emails. The paper will offer a basic
       introduction to email authentication for management staff and then
       discuss technical concepts and choices in more details for software
       developers and network engineers.

    -- A new subcommittee was created focusing on email forwarding issues to
       be chaired by Jay Opperman of Comcast.  The group will create a best
       practices document which will include recommendations and guidelines
       for filtering, authentication and reputation policies to increase the
       quality of mail delivered to the end recipient.

    -- The MAAWG Technical Committee began work on defining reputation
       management terms. This is the first step in creating an industry-wide
       dialogue on generally accepted practices to measure senders'
       reputations and improve deliverability of "false positive" emails. Mike
       Adkins of AOL, Pat Petersen of Ironport Systems, and Chris Roosenraad
       of Time Warner Cable also were elected MAAWG Technical Committee co-
    FTC Chairman Deborah Platt Majoras announced in her Oct. 10 speech at the
meeting the first law enforcement action in which the FTC employed the U.S.
SAFE WEB Act to share information with foreign partners resulting in a
temporary restraining order against the principals behind an international
spamming enterprise that fraudulently marketed anti-aging and weight loss
products. The LAP ( and CNSA
( co-hosted several joint working
sessions with MAAWG and held special training and other conference sessions
for their members.
    The second quarter 2007 MAAWG Email Metrics Report was reviewed and has
been released since the meeting.  This quarterly report is compiled by ISP and
email service provider members to help the industry understand the current
volume of abusive email and spot trends.  A training session on the new MAAWG
Abuse Contact Database that allows members direct communications with each
other to address reputation and abuse issues also was held at the meeting.
    MAAWG has scheduled three meetings next year, with activities continuing
in its technical, collaboration and public policy committees between the
events.  The 2008 February meeting in San Francisco, June meeting in
Heidelberg, Germany, and September meeting in Miami, Florida, are open to
members only.  Information on the organization and future meetings is
available at
    About the Messaging Anti-Abuse Working Group (MAAWG)
    The Messaging Anti-Abuse Working Group (MAAWG) is where the messaging
industry comes together to work against spam, viruses, denial-of-service
attacks and other online exploitation.  MAAWG ( represents
almost one billion mailboxes from some of the largest network operators
worldwide.  It is the only organization addressing messaging abuse
holistically by systematically engaging all aspects of the problem, including
technology, industry collaboration and public policy.  MAAWG leverages the
depth and experience of its global membership to tackle abuse on existing
networks and new emerging services.  Headquartered in San Francisco, Calif.,
MAAWG is an open forum driven by market needs and supported by major network
operators and messaging providers.
    Media Contact: Linda Marcus, APR, 714-974-6356,, Astra
    MAAWG Sponsors (Board of Directors): AOL; AT&T (NYSE:   T); Bell Canada;
Charter Communications (Nasdaq: CHTR); Cloudmark; Comcast (Nasdaq: CMCSA); Cox
Communications (NYSE:   COX); EarthLink (Nasdaq: ELNK); France Telecom (NYSE and
Euronext: FTE); Goodmail Systems; Google Inc.; Openwave Systems (Nasdaq:
OPWV); Time Warner Cable; Verizon Communications; and Yahoo! Inc.
    MAAWG Full Members: 1&1 Internet AG; AG Interactive; Bizanga LTD;
Internet Initiative Japan, (IIJ Nasdaq: IIJI); IronPort Systems; McAfee Inc.;
MX Logic; Outblaze LTD; Return Path, Inc.; Sprint; Sun Microsystems, Inc.;
Symantec; Telefonica SA; Telus; and Trend Micro, Inc.
    MAAWG Supporter Members: AcquireWeb, Inc.; Adaptive Mobile Security LTD;
Adknowledge, Inc.; Aladdin Knowledge Systems; Alt-N Technologies, Ltd.; Acxiom
Digital; BigHip; Bluehornet Networks, Inc.; BoxSentry PTE Ltd.; Brandmail
Solutions; Cheekfree; CheetahMail, an Experian Co.; Cincinnati Bell; Click
Tactics; ColdSpark, Inc.; Commtouch Software LTD; CommuniGate Systems;
Constant Contact; Critical Path, Inc.; Damballa, Inc.; Datran Media; eBay,
Inc.; eCircle AG; ECO; e-Dialog; eleven GmbH; Emma, Inc.; Entidad Publica
Empresarial RED.ES; Epsilon;, Inc.; ExactTarget, Inc.;
Facultas/Lyris UK; Fishbowl Marketing; F-Secure Corp.; GetResponse, an Implix
Company; Habeas Inc.; iContact; Informz; Innovyx, Inc.; Insender Technologies
Inc.; Insight Midwest, L.P.; Internet Identity; iPost; Ipsos Interactive
Services; Juice Media, Worldwide; Kerio Technologies, Inc.; Komunik; Lyris
Solutions; Mail-Filters; Mansell Group, Inc.; Merkle/Quris; Message Level,
LLC; Message Systems; Messagelabs; Messaging Architects; Microsoft
Corporation; Mirapoint Inc.; MTS Allstream Inc.; Netsuite, Inc.; Nextel
Communications; Perftech, Inc.; Pivotal Veracity; Premiere Global Services;
Responsys, Inc.; Rockliffe Systems; Rogers Cable; RPost; RSA Security Inc.;; Sana Security; Sandvine Incorp.; S.C. Softwin SRL; Sendmail,
Inc.; SMobile Systems; Sophos Plc.; Splio; St. Bernard Software; StreamShield
Networks; StrongMail Systems, Inc.; Synacor, Inc.; TDC; TDS Telecom; Team
Cymru; ThinData; TMN Group; LP; TRUSTe; Tucows Inc.; UPC
Broadband Operations BV; Verisign Inc.;; Word To The Wise; Yesmail;
and ZDirect, Inc.

For further information:

For further information: Linda Marcus, APR of Astra Communications, 
+1-714-974-6356,, for Messaging Anti-Abuse Working Group Web

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