Lagan Receives 'Strong Positive' Rating in Leading Analyst Firm's Local Government CRM Products MarketScope Report

    WASHINGTON, April 18 /CNW/ -- Lagan, provider of enterprise software
dedicated to streamlining the delivery of public services to constituents,
today announced that it has received the highest possible rating in Gartner's
MarketScope: Local Government CRM products 2007. (1) Lagan was one of eight
software suppliers evaluated in the report, and received a "Strong Positive"
    MarketScope research is a review of vendors worldwide offering a similar
product or service, and provides specific guidance for users. Vendors were
reviewed according to their vertical/industry strategy, product and service,
product strategy, overall viability and geographic strategy with different
weighting accorded to each category.
    Commenting on the result, Des Speed, President and CEO of Lagan, said,
"We believe Lagan's sole focus on providing software solutions for government
has helped us achieve this place within Gartner's local government CRM
MarketScope. We believe Gartner's 'Strong Positive' rating confirms Lagan's
position in the market and our commitment to providing local government with
CRM technology solutions that meet their unique challenges.  We would like to
thank our customers for their support and confidence in Lagan, and we promise
to continue developing CRM solutions to meet their evolving needs."
    Lagan's strong positive rating in the 2007 local government CRM
MarketScope comes soon after Lagan was positioned in the Gartner Magic
Quadrant for CRM Customer Service Contact Centres 2007. (2) The Magic Quadrant
is a qualitative evaluation of a set of vendors in a specific market.
    Des Speed continues, "We are particularly proud that Lagan's position in
the local government CRM MarketScope comes so soon after being positioned in
the Gartner CRM Customer Service Contact Centres 2007 Magic Quadrant. The
Magic Quadrant report highlights customer service as a 'key business factor
that will drive CIO decision making during the next 24 months'.  Lagan's
software solutions support this by focusing on meeting the needs of government
customers, enabling them to provide services that can be accessed quickly and
effectively, and meet performance criteria."
    Magic Quadrant companies are assessed by Gartner using a range of
weighted criteria, including ability to execute, market responsiveness,
customer experience and support, market understanding and innovation.
    A complete Gartner MarketScope for local government CRM products report
is available on the Lagan website at:

    About Lagan
    Lagan is a leading provider of solutions that enable government
organizations to become more responsive, accessible and effective in meeting
the needs of their citizens.  Lagan's flagship product is an enterprise case
management and citizen relationship management solution that integrates into
non-emergency 311 systems and human services programs. Lagan is easily
scalable and adaptable to serve cities, states and counties with varying sized
    The Lagan product suite offers an open architecture designed to integrate
easily with mainframe and legacy systems, data warehouses and other back-
office systems.  Lagan streamlines the provision of public services and
enables state and local governments to communicate more effectively with
constituents, whether by telephone, email or face-to-face meeting.  Lagan also
supports multiple language translation options.
    Founded in 1994, Lagan is based in Belfast, Northern Ireland, with
offices in Washington, DC; Chicago, IL; and London, UK. North American and
European customers include Los Angeles County, CA; San Francisco, CA; New
Orleans, LA; Minneapolis, MN, Blackpool Council, West Sussex, Transport for
London and Newcastle City Council.  Learn more at:

    1. MarketScope for local government CRM products, 2007. By John Kost and
Esteban Kolsky
    2. Magic Quadrant for CRM Customer Service Contact Centers, 2007 by
Michael Maoz

For further information:

For further information: Europe: Grace Meehan, European Marketing 
Executive of Lagan, +44 (0) 2890 788308, Fax, +44 (0) 2890 788339,; or PR Agency, Kathy Freeman,, or 
Celia Dixon, both of The itpr Partnership, +44 (0) 1932 578800, Fax, +44 (0) 
1932 578801; or North America: Katie Sieck, Marketing Manager of Lagan, North 
America, +1-301-263-6245,; or PR Agency, Troy D. 
Gravitt of Strategic Communications Group, +1-301-408-4500, Web Site:

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