ISPA Issues Immediate Recall of 2007 Global Consumer Studies

    LEXINGTON, Ky., Nov. 5 /CNW/ -- The International SPA Association Monday
issued a recall of its 2007 Global Consumer Studies conducted by a major
outside research firm, citing a number of statistical and analytical errors
associated with the research. This recall includes all information contained
in the ISPA 2007 Global Consumer Report; the ISPA 2007 Asia-Pacific Consumer
Report; and the Spa & Institut Beyond Beauty Paris 2007 European Consumer
Report, done in partnership with ITEC France.  The recall includes copies of
the reports and/or speeches, PowerPoint presentations and press releases that
included information from the studies.
    "We value our members and the relationships we have forged with them over
the years," said ISPA President Lynne Walker McNees.  "Our members and the
media trust ISPA and the quality research we deliver.  This cannot be
compromised. That's why we have terminated our relationship with the research
firm and are issuing this recall in conjunction with our sincere regret for
the errors in the research.  We also want to offer our personal pledge to
issue a refund to everyone who purchased this information. Our intention is to
immediately begin working on a more comprehensive Global Report."
    McNees stressed that only the 2007 Global Consumer Report data and
analysis were being recalled, not any of the data collected in prior years and
none of the data included in the 2007 ISPA Spa Industry Study, which is being
released at the ISPA Conference & Expo, Nov. 12-15.  "We have the utmost
confidence in our previous research, which was conducted by different firms,
and stand by it," said McNees.
    All of the data and analysis in the 2007 Global Consumer Studies are
being recalled and will not be used as benchmarks in future research.  In
order for all of the recalled data and analysis to be eliminated from usage
immediately, please make note of some of the incorrect data which has been
used most frequently:
    --  The number of active spa-goers worldwide.
    --  The primary reasons for visiting spas worldwide.
    --  The most popular spa treatments worldwide.
    Copies of the 2007 Asia-Pacific Consumer Report were distributed in China
in June.  Portions of the 2007 Global Consumer Report were released during the
ISPA Media Event in New York City on August 9.  The Spa & Institut Beyond
Beauty Paris 2007 European Consumer Report was released in October during the
Beyond Beauty Show in Paris.
    Those who purchased the European Report or pre-ordered the Global Report
through ITEC may contact ITEC for a refund at and
+ 33 1 44 69 95 69.
    If you pre-ordered a copy of the complete Global Consumer Study through
ISPA, your credit card will be refunded.
    About ITEC France
    Organizer of the International Beyond Beauty Paris event including five
trade shows (Cosmeeting, Spa & Institut, Pharmameeting Ingredients, Creative),
the fifth annual edition will now take place from Oct. 5 to 7, 2008 in Paris,
France. Through its five specialized trade shows, Beyond Beauty Paris is also
positioned as an European "industry reference" of the beauty and wellness
industries. Additional information on ITEC France is available online at
    About the International SPA Association
    With more than 3,000 members in 75 countries, ISPA is recognized
worldwide as the leading professional organization and voice of the spa
industry. Founded in 1991, ISPA advances the spa industry by providing
invaluable educational and networking opportunities, promoting the value of
the spa experience and speaking as the authoritative voice to foster
professionalism and growth.

For further information:

For further information: Debra Locker, International SPA Association, 
+1-859-226-4374, Web Site:

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