Dalbar releases study of Investor Statement Preferences
TORONTO, Jan. 5 /CNW/ - Dalbar's U.S. 2010 Investor Statement
Preferences study identifies the elements of the investor statement
that are deemed most valuable by customers. The recently released
study assists firms in finding additional opportunities to enhance
their investor statements.
Second only to the counsel of financial professionals, the statement is
the most powerful tool in influencing behaviour among financial
services clients. It is the most widely read, the most frequently sent,
and quite often the only personalized written communication received by
clients. Financial Institutions in the US and Canada should take into
consideration the results found in this study so that they can provide
clear, concise and factual communication on client's portfolios.
Dalbar's Investor Statement Preferences study identifies the importance
of the elements in investment and benefit statements and found:
As in the past, the overall rate of return in the account is the single
most important statement item, with over half of the respondents
considering this to be critically important
Total of fees charged was the second highest rated item investors want
on their statement
Sections that summarize various aspects of the statement are most
critical to understanding.
Over half of investors consider statement messages from their financial
adviser to be important
A qualitative understanding of the feedback from investors in this study
is supported by quantitative analysis, regulatory requirements, and
industry best practices which all played a key factor in updating the
statement evaluation criteria this past year.
"The financial services industry as a whole needs to pay attention to
investor's demand for rate of return data", says Jody Bullen, Director
at Dalbar. In the US, defined contribution firms clearly lead the
industry when it comes to providing rate of return data. In the
Canadian marketplace defined contributions firms are the leaders as
well in performance reporting with 100% of the firms tested displaying
the period ending rate of return figures. In the Managed Portfolio
Statements study released last year, over 82% of the firms tested
showed the period ending and the 12-month rate of return figures.
In the Mutual Fund Statements study released in Q3, 2010, Dalbar
discovered that only 23% of the firms tested displayed the rate of
return period ending figures; the figure was much lower in the
Brokerage industry, with only 6% of the firms offering rate of return
details to their clients.
To purchase a copy of Dalbar's 2010 Investor Perception Preferences
Study including detailed findings, please contact Jody Bullen at
416.777.1103 ext 225 or firstname.lastname@example.org.
About Dalbar Inc.: As the world's premier financial services strategy and operations
research firm, Dalbar, Inc. helps leading enterprises develop, build,
and operate strong businesses that deliver sustained shareholder value
growth. Dalbar's proprietary business design techniques, combined with
its specialized industry knowledge and behavioural research expertise,
enable companies to anticipate changes in customer priorities and the
competitive environment, and then design their businesses and improve
operations to seize opportunities created by those changes. The firm
serves clients in the Americas and Europe.
SOURCE Dalbar, Inc.
For further information:
|Dalbar, Inc. ||Contact: Jody Bullen, Director|
|111 Gordon Baker Road, Suite 400 ||416-777-1103, ext 225|
|Toronto, ON ||email@example.com|
|M2H 3R1 ||www.dalbar.ca|