Internal document shows Telus's claims of '99.9% accuracy rating' are, like their pay cheques, "inaccurate," say Calgary health-care workers

    CALGARY, May 22 /CNW/ - An internal document from Telus Sourcing
Solutions Inc. contains figures that confirm a chronic level of payroll and
benefits errors continues to plague thousands of Calgary health-care workers -
contrary to the '99.9 per cent accuracy rating' Telus is dialing up, say
Calgary health-care workers suing the communications giant.
    A report conducted by Environics Research Group on behalf of Telus in
2007-08, <a href="">(Click here to access the 2007-08 Environics Study)</a> polled thousands
of health-care workers in the former Calgary Health Region whose payroll is
processed by TSSI, regarding payroll and benefit errors and overall
performance ratings.
    The Environics study, obtained by the Health Sciences Association of
Alberta, the union that represents the health-care workers who launched a $50M
Class Action Lawsuit against their payroll provider Thursday, states that 13
per cent of the HSAA health-care members incurred "wrong payments" and
"overtime was not paid or wrong" in 2008.
    The study also states that a total of 36 per cent of these health-care
workers graded TSSI's payroll and benefits performance as 'poor' in 2008,
figures that "fly in the face of Telus's supposed 99.9 per cent accuracy
rating quoted in the news media yesterday, when they stated the class action
lawsuit had 'no merit'," said Clint Docken, lawyer for the health-care
    "The 99.9 per cent payroll accuracy allegation made by TSSI leaves me
mystified when their own independent studies show much different figures,"
stated Docken. "Both TSSI, and Alberta Health Services, the government body
that contracted out payroll services in the region, continue to ignore the
serious problems impacting these dedicated health-care professionals."
    Health-care workers throughout the former Calgary Health Region filed the
$50M Class Action Lawsuit against Telus Sourcing Solutions Inc., the region's
payroll and benefits provider, for years of payroll errors that include missed
pay periods, wage overpayments and underpayments, insufficient or nonexistent
health benefit coverage and ongoing pension contribution blunders.
    "The misinformation campaign has begun," said Elisabeth Ballermann,
president of the HSAA, the union that represents the more than 4,000
health-care members covered by the class action suit. "In response to the
specific claims of incompetence in administering payroll and benefits of HSAA
members, TSSI has put out statistics that don't relate to them. Their own
documents are evidence of the members' claims."
    Docken is encouraging other Calgary health-care workers to document their
stories and join the class action lawsuit against TSSI by visiting, a website launched specifically for Calgary Health
Region health-care workers to document their stories and register as a member
of the $50M lawsuit.

For further information:

For further information: Clint Docken, Legal Counsel - Calgary Office:
(403) 619-3612; Elisabeth Ballermann, President, HSAA - Cell: (780) 991-1274;
Scott Pattison, Communications Officer, HSAA - Cell: (780) 405-4684

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