Strengthening relationships with consumers: Allstate poised for success
in Québec market
QUEBEC, Feb. 20 /CNW/ - Today, Christianne Dostie, Executive Vice
President, Allstate Canada, was on hand for the official grand opening of a
new Allstate Insurance Agency in Québec. Earlier this week, Dostie opened
another new Agency in Saint Hubert.
In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of an evolving marketplace and introduced the new Allstate
"For over 50 years, Allstate has built a reputation on having a personal
relationship with its customers," said Dostie. With the evolution to our new
Allstate Insurance Agency model, we will strengthen that reputation and be
more responsive to what consumers want when they want it."
The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:
- An Allstate Agent who will create and develop the relationship at new
- An Allstate Agent who will expand the relationship by identifying
additional features to meet changing and evolving insurance needs; and
- An Allstate Agent who will strengthen the relationship at renewal time
and provide customer service and support.
Agency Manager Robert Laplante explained: "At Allstate, we give our
customers the advantage of CHOOSING to come and see us, if it is their
preference, rather than to deal with us on the telephone. This new service and
distribution model allows us to get closer to our customer base. We favour a
customized approach, our staff is experienced, and we offer a range of
products that meet consumer needs; this allows us to have a very optimistic
view regarding the Saint-Hubert Agency's future success".
By the end of 2008, there were 62 new Allstate Insurance Agencies open
for business in Nova Scotia, New Brunswick, Ontario, and Alberta, and 18
across Québec. Upon completion there will be 93 new Agencies in Canada, with a
total of 20 up and running in Québec.
"Consumers in Québec and across Canada are going to notice a difference
with how we do business in the new Allstate Insurance Agency. Consumers told
us what they are looking for and what they want from an insurance company and
we listened," Dostie added.
Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.
For further information:
For further information: Darcy Bonner, Corporate Relations, (905)