Imperial Nanticoke Completes Repair

    CALGARY, March 15 /CNW/ - Repairs to the Imperial Nanticoke refinery have
been completed and the refinery is returning to full capacity as planned.
    The supply situation in Ontario continues to improve as the system
rebalances. Esso retail service stations continue to be restocked and diesel
supply to industrial and commercial customers is improving.
    "The events of the past few weeks have been very difficult for our
customers and associates and we have done everything in our power to limit the
extent of this unfortunate situation." said Simon Smith, Imperial's Vice-
president and General Manager of Fuels Marketing. "We would like to thank our
customers for their patience. We would also like to thank our employees,
associates and contractors who have worked so tirelessly in the past few weeks
to minimize the impact on customers. We look forward to fully serving our
customers again in the tradition we have long stood by."

    Backgrounder: Activities summary

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    Date of feed:         Thursday, March 15

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    Ontario Supply Situation - Activity Summary


    Throughout this supply situation, Imperial Oil employees, contractors,
and associates have worked continuously behind the scenes to restore
operations through numerous efforts and activities:

    -  Well-executed immediate response to Nanticoke refinery fire by on-site
       emergency responders and local emergency services. The fire was
       contained and extinguished in an exceptionally short time frame
       localizing the damage to the refinery and avoiding any safety  or
       environmental incidents
    -  Imperial's supply organization coordinated deliveries to commercial
       and retail customers to ensure priority needs such as emergency
       services, home heating customers and other critical demands were met
    -  An extreme effort was made by Imperial's distribution network to reach
       customers through associates and distributors to ensure communities
       were kept supplied
    -  Worked extensively with trading partners and transport carriers to
       explore all additional measures to bring the supply situation into
       balance as soon as possible
    -  Repairs were conducted under an aggressive plan in extreme weather
       conditions. Imperial brought in 22 people from various parts of the
       country and as far away as Baton Rouge to assist with the repair and
       restart effort
    -  Employees worked "24/7" around-the-clock shifts for 26 days straight
       with managers and supervisors taking hands-on roles. Vacations were
       cancelled and retirees were called back to provide support.
    -  Parts were expedited from all over North America to facilitate the
    -  Refinery repair complete

For further information:

For further information: Customer inquiries, 1-800-668-3776; Media
inquiries, Public Affairs, (403) 237-2710

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