ICMI's ACCE 2009 Conference & Expo to Gather the Largest North American Audience of Contact Center Professionals

    Event to be held in Las Vegas October 5-9

    PRINCETON, N.J., June 23 /CNW/ -- The International Customer Management
Institute (ICMI) will present the sixth Annual Call Center Exhibition (ACCE)
Conference & Expo at the Mandalay Bay in Las Vegas on October 5-9, 2009. The
event aims to provide contact center professionals with the tools and
information that enable companies to enhance the customer service experience
and build customer loyalty.

    Event highlights include:

    --  Seven concurrent sessions of programming in four key areas: "The Power
        of People," "Improving Operational Effectiveness," "Strategy &
        Leadership," and "Today's Technology and Tomorrow's."

    --  Three dynamic and engaging keynote presentations.

    --  Case studies from top organizations, including Medco Health, H&R
        Delta Dental, Southwest Airlines, and more.
    --  A speaker line-up of seasoned call center executives and industry

    --  The opportunity to meet one-on-one with an ICMI Expert Consultant for
        30 minute complimentary discussion about issues facing your call

    "We're extremely pleased with our program this year, and look forward to
directly addressing the current needs and challenges facing the industry,"
said Joy Sobhani, Conference Director for ICMI Events.

    "ACCE will greatly benefit anyone working in the call center industry,
whether they are new and need to learn the basics, or have been involved with
call centers for a number of years and are seeking fresh ideas for their

    She went on to announce, "ICMI would like to make attendance at this
event financially available to as many contact center professionals as
possible. With this in mind, we have added a never before offered incentive to
ACCE 2009 attendees who register by July 17th. They will receive both the $200
Early Bird Discount and a complimentary day of intensive learning through our
full day workshops or summits - an additional $300 in savings. With the ICMI
pedigree, we've long been the call center event with the most relevant and
timely industry content, offering the best value for the price. This special
discount will ensure that we are also the most affordable in this time of
economic downturn."

    ACCE 2009 is presented by ICMI, one of the contact center industry's most
respected organizations. To register to attend the sixth annual ACCE event, or
to find out more about the conference, media registration, and exhibition
opportunities, please visit http://www.icmi.com/ACCE2009.

    About ICMI
    The International Customer Management Institute (ICMI) is the leading
global provider of comprehensive resources for customer management
professionals - from frontline agents to executives - who wish to improve
customer experiences and increase efficiencies at every level of the contact
center. ICMI's experienced and dedicated team of industry insiders, analysts,
and consultants are committed to providing uncompromised objectivity and
results-oriented vision through the organization's respected lineup of
professional services including: Training and Certification, Consulting,
Events, and Informational Resources. Founded in 1985, ICMI continues to serve
as one of the most established and respected organizations in the call center

    About Think Services
    Think Services connects specialized communities worldwide using
educational events, consulting, training, certification, membership, and
innovative media. Providing comprehensive opportunities for people to learn
from, network with, and inspire each other, Think Services builds strong
brands and works within communities to foster a unique affinity with its
products and services. The division's flagship products include the Game
Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer
magazine, the International Customer Management Institute (ICMI), and HDI. 
Think Services is a subsidiary of United Business Media, a global media and
marketing services company with a market capitalization of more than $1.6
billion.   To learn more, visit www.think-services.com.


For further information:

For further information: Rachel Levy, Think Services, +1-609-759-4738,
rlevy@think-services.com Web Site: http://www.think-services.com

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