ICBC CEO welcomes Commissioner's audit

    VANCOUVER, May 28 /CNW/ - ICBC welcomes an audit into the privacy aspects
of ICBC court proceedings involving jurors, to be undertaken by the
Information and Privacy Commissioner.
    We issued a statement last week regarding a recent court case in
Victoria, where outside defence counsel representing ICBC contacted one of our
employees who obtained claims histories of members of the jury. We said at
that time that the disclosure of this information was completely inappropriate
and a serious mistake. We also committed to thoroughly investigate the issue.
    We regret that we have now uncovered two further incidents of
inappropriate access to juror's information - one occurring in 2000 and one in
2006. As soon as we confirmed these two cases, ICBC initiated discussions with
government and requested an independent audit on this issue.

    We have also undertaken a number of other actions:

    -   We updated the Office of the Information and Privacy Commissioner.
    -   We conducted thorough interviews with defence counsel involved.
    -   We suspended allocation of further work to the lawyers, involved
        pending completion of our investigation into the specifics of these
    -   We are reassigning any upcoming jury trials assigned to the lawyers
    -   We are reviewing past jury trials in which these lawyers were
        involved and conducting interviews with all lawyers in the firms
    -   We are in the process of contacting the plaintiffs' counsel and will
        keep them apprised of further developments.
    -   We will notify jurors that can be identified through the file review.
    -   We conducted interviews with the employees involved and will take
        appropriate action on completion of our investigation into the
        specifics of these cases.
    -   We will make the Law Society of BC aware of these incidents once we
        have all the relevant facts.

    We discovered these cases through a series of actions ICBC took last week
and our investigation is ongoing:

    -   We have already interviewed hundreds of employees who are involved in
        litigated claims and will continue with the remaining staff.
    -   We have reviewed the claims files of all ICBC jury trials (a total of
        66) from the beginning of 2008 and uncovered no evidence of
        inappropriate access to information.
    -   We are interviewing lawyers involved in these trials on their
        practices with respect to jury information.
    -   We are in the process of identifying ICBC jury trials from earlier

    In a broader context, ICBC handles millions of transactions a year that
involve customers' information. To date we have encountered a few regrettable
situations out of literally millions of transactions.  That being said, one is
too many.
    We are the first to recognize that these incidents are absolutely wrong.
ICBC has 5,000 dedicated and hardworking employees and we are all feeling a
great deal of disappointment over this issue.
    We welcome the audit and recommendations of the Information and Privacy
Commissioner and will implement them in order to avoid this happening again.

    Jon Schubert
    President and CEO

For further information:

For further information: Media contacts: Mark Jan Vrem, (604) 982-2476;
Adam Grossman, (604) 982-1332

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