PHOENIX, AZ, Dec. 19, 2012 /CNW/ - GWR Global Water Resources Corp.
(TSX: GWR), Global Water Resources, Inc. ("Global Water") and Thames
Water Utilities Ltd. ("Thames Water") in the United Kingdom today
announced that they have entered into an agreement to research how they
can leverage the power of Global Water's FATHOM™ platform by
constructing a model customer service office designed to deliver
stellar customer service to over 60,000 of Thames Water's residential
customers and all commercial customers that consume more than five
megaliters of water per year. The FATHOM™ platform has been proven to
improve customer service and lower operating costs, and under this
agreement, Global Water will customize FATHOM™'s cloud-based Customer
Information System (CIS) to deliver Thames Water-specific elements to
further enhance these abilities. This project leverages the initial
automated metering infrastructure pilot work completed by Thames Water
and Global Water, and will explore the benefits of real-time data to
customers, providing them actionable information on their water use
through FATHOM™'s customer portal.
"This is part of our ongoing effort to improve our customer service,"
said Natalie Beckerman, Thames Water's Customer Service Director.
"Understanding our customers' journey and providing easy, accurate and
meaningful information is a key element in our relationship with them."
"Our commercial customer base is demanding more information and a higher
level of service. Our research shows Global Water and the FATHOM™
platform lead the sector in delivering an engaging customer journey at
operational costs that are among the lowest in the sector. We believe
this project represents a step function change in how Thames Water will
engage its customers and presents an opportunity to lead the sector in
meeting and exceeding the increasing demands of our commercial utility
customers," said Piers Clark, Thames Water's Commercial Director.
Trevor Hill, President and CEO of Global Water noted, "Expanding FATHOM™
to a wider population within Thames Water allows us to further
demonstrate the benefit of our consumer-facing demand-side management
tools. We are very excited to work together in partnership with a
company as committed to customer service as Thames Water and we believe
our collaboration will generate new and powerful tools for the water
industry and our customers. Putting information in the hands of
customers through a cloud- based deployment while at the same time
reducing costs and risk to the utility is one of the many benefits of
FATHOM™ is deployed as an integrated suite of utility-to-utility
services including Automated Meter Infrastructure, Customer Information
System and Asset Management solutions that have been proven to lower
utility operating costs while improving service levels. The solution is
hosted in a secure cloud computing environment, which makes
implementation rapid and requires no additional IT personnel or
infrastructure. Further, and increasingly importantly, FATHOM™ can be
deployed incrementally, allowing utilities to demonstrate its power on
their highest value customers before rolling it out to their entire
About GWR Global Water Resources Corp. and Global Water
GWR Global Water Resources Corp. owns an approximate 48.1% interest in
Global Water, a leading water resource management and technology
company that owns and operates water, wastewater and recycled water
utilities, and provides technology‐enabled services through its unique
platform, FATHOM™ Utility‐to‐Utility ("U2U™") Solutions. Initially developed by Global
Water to support and optimize its own utilities, FATHOM™ OS is a cloud‐based geo‐spatial integrated suite of utility‐to‐utility
solutions proven to increase utility revenue, decrease operating costs
and improve customer service. FATHOM™ puts water management tools in customers' hands.
About Thames Water
At Thames Water, our business is to provide an essential service to the
residents and businesses of London and the Thames Valley. We take water
from rivers and boreholes, treat it and transport it to our 8.8 million
water customers − before recycling 14 million people's wastewater
safely back to the environment. We are leaders in the protection of our
most vital resource, and we encourage and provide tools to our
consumers to use water wisely, whilst we continue to invest in the
future and improve our own performance.
SOURCE: GWR Global Water Resources Corp.
For further information:
Tel: 416.815.0700, ext. 238