Best Buy's Geek Squad responds to customer concerns for keeping personal
information safe online and what to do when hackers attack
Recent online gaming network breaches have consumers concerned and
looking for tech security support.
Best Buy's Geek Squad is now available to setup & secure home networks,
equip home computers with proper protections and repair damaged or
Live Geek Squad is available online for 24/7 support whatever your
VANCOUVER, April 27 /CNW/ - According to Statistics Canada, almost 75%
of household internet users aren't paying attention to their internet
privacy and security. This, coupled with the recent security breach at
PlayStation Network has left hundreds of thousands of consumers
With so much personal information easily exposed online, Geek Squad is
responding to consumers' fears that gaming or surfing online is no
Geek Squad Mission Specialist Henry Truong says there's still some good
"If you think your personal online information has been compromised in a
hack attack, don't panic. There are a few steps you can take to reduce
your risks. You can also avoid becoming a victim again by properly
setting up your home network and using a few Geek Squad online security
Here are some Geek Squad tips to stay safe online whenever using personal
Start using pre-paid cards.
Several major online video game and service providers allow you to
purchase pre-paid credit for use on their services so you do not have
to register a credit card with your online account. For example, Best
Buy carries PlayStation Network cards, Xbox Live Points cards, Apple
iTunes Cards and many others in-store. Consumers can purchase cards at
any local Best Buy without ever having to expose your credit card
Alternatively, make sure to use only one credit card when posting your
If you have to use your credit card for online services or purchases try
to keep them all to one card. This way, if something does happen and
your account information is stolen you will have limited your possible
damages. It is also easier to report one compromised card than multiple
Make sure you're on a password protected and encrypted network.
This is important! Wireless technologies are great but if you are not
using a secure network anything you are doing can potentially be seen
by others within your network area. Ensuring you have a password
protected and encrypted network will greatly reduce the risk that
others will have unauthorized access to your data.
Get some Anti-virus and anti-spyware software
Not sure what to get, give us a call, we can help. Ensure your personal
computer is protected as well. A secured network will ensure people
don't access your data from outside but does not protect you if you
accidently download a virus. Strong anti-virus and anti-spyware
software will help prevent most viruses from affecting your computer
and possibly copying your information.
Never use the same password and login for multiple websites and services
If even one of your accounts is compromised all your accounts will have
been compromised as well.
Best Buy's Geek Squad also offers these services to maximize security:
Connected Home Service
A Geek Squad Agent will connect up to 5 devices to your network to
ensure maximum connectivity and security. A Geek Squad Agent can setup
your router with a secured password and encryption. This service also
includes connecting your network enabled home theatre components such
as video game consoles, media streamers, and other network enabled
devices such as SMART TV's.
Advanced Diagnostic and Repair
If you suspect your computer has been infected with a virus or other
malicious software we can help repair the damage. A Geek Squad Agent
will check the computer for both hardware and software problems and
then repair any software or virus related issues, afterward they will
tune up the computer to ensure it's running better than before.
Geek Squad Online Support
Geek Squad offers an Online Support service where you can connect online
and receive a free quick check-up on your computer and also chat with a
real live Geek Squad Agent. There are multiple options when service is
required. Customers can purchase the service on-line and an Agent will
perform the service or they can book a service to have an Agent come to
your home at a later date. They can even pack their computer up and
bring it in to their local Geek Squad Precinct located in all Best Buy
stores to have their computer serviced.
About Best Buy Canada
Best Buy stores in Canada are a division of Burnaby, BC-based Best Buy
Canada Ltd., a wholly owned subsidiary of Best Buy Co., Inc.
(NYSE: BBY). Best Buy is Canada's fastest-growing retailer and e-tailer
(www.BestBuy.ca) of consumer electronics, computers and entertainment products and also
operates the Geek Squad (www.GeekSquad.ca), a technology service provider specializing in computer support, home
theatre installation and car electronics installation. There are more
than 70 stores in British Columbia, Alberta, Saskatchewan, Manitoba,
Ontario, Quebec and Nova Scotia.
Best Buy offers consumers a unique shopping experience with the latest
technology and entertainment products, at the right price, with a
no-pressure (non-commissioned) sales environment. The Company is
committed to kids and its local communities and has a comprehensive
community relations program described at www.BestBuy.ca/community.
For more information about Best Buy, including store locations, visit www.BestBuy.ca
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SOURCE Best Buy Canada
For further information:
Best Buy Canada
Au Québec :
Magasins Best Buy Ltée