Geek Squad - You Didn't Back Up?

    Geek Squad Brings Solace to Consumers Suffering from Computer Crashes

    TORONTO, Sept. 23 /CNW/ - Most Canadians co-exist peacefully with their
computers trusting that they will be there for them, through good times and
bad. That trust inevitably terminates the day their computer crashes. But
Canadians can now rest easy knowing that in the event of a crash, Best Buy's
Geek Squad can recover lost data from their hard drives.
    The Geek Squad will effectively stop consumers from tossing their crashed
computers out of windows. Agents can locate lost files, emails or documents
and reinstall them correctly. (Yes, it's really true!)
    "Too many consumers know what it feels like to have their computers crash
and to lose access to all of their files, emails, photos and music," said 
Rudy Irish, national Geek Squad service manager. "That is like losing a part
of your life and we don't believe any person should suffer that kind of loss
with their computer."
    Two levels of recovery are available to consumers. Level 1 Data Recovery
enables Geek Squad Agents to locate files, emails or documents and reinstall
them properly. For customers whose hard drives have had physical or mechanical
damage and Level 1 Recovery is unable to retrieve corrupted data, the damaged
hard drive will undergo a Level 2 Data Recovery and Diagnostic to extract
usable data.
    "People are putting more and more of lives onto their computers. And yet,
many people still don't back up their files. But the day their computer
crashes, is the day they're left with nothing," said Rudy. "We want consumers
to continue to live in peace with their machines and our data recovery
software helps to maintain that goodwill between man and machine."
    The data recovery service has a relatively high success rate. In the
event that a hard drive has been damaged beyond recognition and the Geek Squad
cannot retrieve the data, customers will be refunded.

    About Geek Squad

    The Geek Squad, formed in Canada in 2004, is a technology service
provider specializing in 24 hour computer support and professional home
theatre and car electronics installation. Operated out of Best Buy stores
across the country, the Geek Squad Agents and Installers are also available
through 1-800-GEEK-SQUAD and The Geek Squad is ready to take
the hassle out of your technology woes with the know-how and skill to set up
and install your computer, network, home theatre, and car audio, video and
navigation systems.

For further information:

For further information: Ashley Audrain, (416) 848-1704,; Heather Seabrook, Geek Squad Canada, (604) 412-1011,

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