FrontRange and enteo Combination Creates a Comprehensive, End-to-End IT
Service Management and PC Lifecycle Management Offering; Provides Customers
Superior Service Levels and Increased Business Value
DUBLIN, CALIF., March 12 /CNW/ - FrontRange Solutions(TM), a global
market leader in IT Service Management, Customer Relationship Management
(CRM), and Voice applications for the mid-market and Distributed Enterprise,
has signed an agreement to acquire enteo Software, Inc., a developer of
market-leading PC Lifecycle Management & Citrix Management solutions
(www.enteo.com). Based in Germany, enteo is a recognized leader of Asset
Management solutions and has more than 1,200 customers and 200 partners
globally. enteo's product offerings include solutions for Patch Management,
software distribution for Operating Systems and applications, License
Management and Compliance, and Configuration Management. With solutions from
enteo, businesses can easily manage and service network-based endpoints - from
mobile devices, laptops and desktops to servers and storage assets.
Michael McCloskey, CEO of FrontRange, stated: "The combined offerings of
FrontRange and enteo will provide customers with the ability to integrate
world class Service Management with PC Lifecycle and Remediation management
solutions, thereby increasing infrastructure availability and value to the
The FrontRange HEAT(R) help desk and IT Service Management (ITSM)
enterprise products are industry-recognized market-leading solutions with more
than 8,000 customers and 300 partners in 24 countries. By acquiring enteo
Software, FrontRange expands its global footprint in the IT business software
market. enteo's industry-leading solutions offer capabilities including Patch
Management, Remediation, License Management and software distribution
solutions; the combination of FrontRange and enteo will provide customers with
end-to-end IT service management and lifecycle management solutions based on
best practice frameworks, such as the ITIL methodology and key corporate
initiatives including Sarbanes Oxley.
Stephan Glathe, CEO for enteo Software, said, "PC configuration and
remediation can provide synergies to IT service management for a more
comprehensive service and asset solution. IT organizations thinking
strategically about future business needs are looking for more complete
solutions with the right value proposition. It's all about doing more with
less by optimizing the lifecycle of assets while delivering better service."
"Leading service and support organizations are seeking to align their
strategy and toolsets for IT service desk and PC lifecycle configuration
management," said Kevin J. Smith, Vice President of Products for FrontRange.
"Bringing these critical applications together can empower infrastructure
management and service teams, with benefits including more proactive IT and
customer service and an increase in first-contact resolution rates. This leads
to many benefits for IT and the business, including higher end-user
satisfaction and lower support costs."
"Companies are challenged with delivering business value despite constant
pressures to manage increasing IT complexity at the lowest cost possible,"
said McCloskey. "This combination does just that by merging the remediation
capabilities of enteo including Patch, Software Distribution, Licensing and
Monitoring together with our proven Service Management, CMDB, and Inventory
Management and Discovery solutions. The synergies of FrontRange and Enteo
accelerate the continued execution of our strategy to deliver enterprise-class
solutions with fast time to benefit, low TCO, and high customer value."
"FrontRange will allow enteo to realize its goal of bringing our
Lifecycle Management solutions to the global market. With our combined
products, we have a unique ability to provide innovative solutions to our
customers. I am excited that we will continue to play a major role and driving
force as the competency center for executing the asset management strategy of
FrontRange," said Glathe.
John Ragsdale, Vice President of Research for the Service & Support
Professionals Association said, "As service management tools mature, offering
'best of breed' capabilities for license and asset lifecycle management
becomes core to service management. With more emphasis by CIO's on
cross-enterprise integration, the ability to manage workflow across the
enterprise, including unlimited integration points, will further drive
effectiveness and productivity of frontline service teams."
Continued McCloskey: "We are excited about enteo and believe that this
will help us achieve our goal of building the market leader. enteo will play a
large role in our future plans, and I look forward to working with Stephan and
the enteo team on driving our strategy forward."
About enteo Software
enteo (www.enteo.com) offers one of the most extensive product portfolios
in this market segment and specializes in software assignment and
installation, hardware and software inventory, and remote control of PCs. The
entire IT lifecycle is covered.
enteo Software solutions make it possible to manage desktops, laptops and
servers. enteo Software is the only manufacturer of software and configuration
management solutions to support both Windows fat clients and Citrix
enteo Software is an international company, headquartered in Germany with
offices in Europe and the USA. It maintains a global service and sales network
of qualified partner companies.
enteo Software solutions are proven to reduce operating costs and deliver
a quick return on investment. The use of the latest security technology
ensures networks are protected effectively against both internal and external
threats. The software is highly scalable and adaptable, making it ideal for
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used
by more than 130,000 companies and over 1.7 million seats worldwide to manage
a wide variety of business relationships and provide exceptional service.
FrontRange product families are designed to optimize customer investment by
their interoperability, specifically for mid market,
small-to-medium-enterprise (SME) and distributed enterprise organizations.
Solution families are defined by three customer-centric market areas:
Customer Relationship Management (CRM) including GoldMine(R); IT Service
Management including the HEAT(R), ITSM and Infrastructure Management product
lines; and Communication Interaction Management, including IP Office,
GoldMine(R) IP Voice Suite and IP Contact Center. This comprehensive product
set provides a unique customer service and support scenario, unrivaled in the
Customers representing 44 percent of the Fortune 100 and 76 percent of
the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite
de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America,
and Turner News Network. For more information, call (800) 776-7889 or visit
GoldMine, HEAT and other FrontRange Solutions products, brands and
trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates
in the United States and/or other countries. Other products, brands and
trademarks are property of their respective owners/companies.
For further information:
For further information: FrontRange Solutions Victoria Rios,
719-532-7311 email@example.com or Tech Image (for FrontRange) Bob
Dirkes, 847-279-0022 ext. 237 firstname.lastname@example.org