Precast concrete wall manufacturer uses Internet fax service to keep
projects moving forward more efficiently.
OTTAWA, August 20 /CNW/ - Having multiple manufacturing plants and sales
offices can be a communications challenge under the best of circumstances. But
when you're in an industry that relies heavily on sending and receiving sales
contracts, purchase orders, work orders, bids, and other documents via fax,
those challenges can be downright daunting.
With its recent growth, Fabcon, one of the first companies to create
precast concrete hollow core wall panels for commercial construction use,
found itself overwhelmed by all the paper documents and the processes required
to move them between the manufacturing plants, sales offices, suppliers, and
customers. Knowing they needed to improve the efficiency of their faxed
document management in order to continue providing the high levels of customer
service for which the company was known, Fabcon executives began searching for
It was then that they discovered MyFax, an Internet fax service that
allows users to send and receive faxes over the Internet through their e-mail
accounts or a secure server. The company quickly discovered that the
electronic delivery of faxes in PDF format was ideal for their enterprise-type
"Often times in our business multiple people need to see the same fax,"
said Scott Jenkins, Marketing Manager at Fabcon. "Sometimes those people are
not in the same office. One may be in a sales office while the other is
hundreds of miles away at a plant or headquarters. Prior to MyFax we'd have to
send multiple faxes, which got progressively harder to read. It was also
time-consuming. Now everyone gets a clean copy at the same time, right onto
their PCs. That alone has made us a lot more efficient."
As an organization, Fabcon receives and sends thousands of faxes.
Previously each incoming page had to be manually sorted and hand-delivered. If
a page was lost or mangled the recipient would have to contact the sender and
ask for it to be re-transmitted, all of which took time. Having faxes
delivered electronically to the recipient's e-mail in-box (the result of the
fax being transmitted to an assigned toll-free telephone number) eliminated
the possibility of pages being lost or delays in delivery, greatly speeding
On the sending side, faxes that needed to be forwarded formerly had to be
printed and then faxed while someone stood watching at a fax machine. Now, the
company says, faxes can be forwarded as easily as e-mail, and stored in
network folders specific to each job or customer.
The reduction of paper, toner, and other supply usage certainly had an
economic impact. But there was another benefit to Fabcon as well.
"Fabcon has made a concerted effort as a corporation to be
environmentally responsible," says Jenkins. "Our new VersaCore+Green, for
example, contains 54 percent post-consumer recycled material. MyFax fits right
in with our goals of reducing consumption of natural resources."
Of course, the biggest impact MyFax has made has been in the way Fabcon
manages its documents today.
"It's easy for paper to pile up on a desk, and for important documents to
become buried under less significant ones," Jenkins says. "When you have a
dozen faxes on your desk it's difficult to prioritize them. When they're in
your e-mail box, though, and you have the ability to preview them, you can run
through the entire dozen quickly to determine what needs action now and what
can wait until later.
According to Jenkins, the MyFax users across the enterprise have quickly
become accustomed to the efficiencies it's brought. "If we ever tried to take
it out and go back to fax machines there would be a huge rebellion," he says.
"That's how much our users have come to depend on it."
MyFax is the fastest growing Internet fax service used by individuals,
small, medium and large businesses to send and receive faxes using existing
email accounts or the web. MyFax offers services in North America and Europe,
including the United Kingdom to industries recognized among the fastest
growing adopters of internet fax including finance, insurance, real estate,
healthcare, transportation and government. More than 10,000 new customers
subscribe to MyFax each month. Additional information is available at
www.myfax.com and www.myfax.uk.com.
For further information:
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