Egencia Unveils Five-Step Implementation Process to Help New Customers Quickly Maximize Travel Programs

    Company Releases Launch Benchmarks

    WASHINGTON, April 6 /CNW/ -- Egencia(TM) today unveiled its five-step
customized implementation process to help businesses quickly and seamlessly
implement a travel management solution and realize cost savings. With US
customers seeing 88 percent average online adoption and 90 percent traveler
satisfaction achieved within 90 days of launch, Egencia has developed
meaningful benchmarking data that companies can use to track their progress.

    "Our rigorous implementation process is a vital part of how we help our
customers manage change every day, and especially during this tough economic
climate," said Stan Sorensen, Egencia Vice President, Account Management and
Meetings. "More companies are turning to us because we have a history of doing
the heavy lifting by creating a personalized launch plan, schedule and
checklist with an individual team assigned to each account. The results are
evident in our statistics, and with our ability to accelerate the process
based on unique business needs, we bring our clients that much closer to
realizing significant savings through an integrated policy environment and
lower transaction fees."

    Contributing to the success of Egencia's implementation process is the
dedicated resources provided to each account and 24/7 experienced corporate
travel consultant support. The five steps of the implementation process

    --  Orientation & Assessment - Egencia undergoes a fact-finding process to
        understand a client's current travel program, patterns and traveler
        profiles, identifying possible opportunities and challenges. In
        addition, Egencia partners with both new and existing clients to
        determine fresh program goals since implementation can help drive
        meaningful change within their program.
    --  Project Plan - Egencia implementation experts create a specific plan
        and activity schedule to establish the parameters for a successful
    --  Customization - A dedicated Egencia team, lead by an implementation
        manager and the client's account manager, works in partnership with
        organization's travel manager to customize the travel program to
        specific business needs.
    --  Integrated Launch - Egencia works with the organization's travel team
        on program rollout including education and traveler training. The
        company's integrated online and offline booking systems ensures that
        profiles and negotiated rates are entered only once, increasing the
        speed of program launch.

    --  Ongoing Support & Measurement - Following implementation, Egencia
        provides powerful data and reporting through a monthly business review
        and remains in close, weekly contact to continually monitor, improve
        and enhance the company travel program.

    "Working with a travel management company who has a proven track record
of successful implementations was one reason we chose Egencia," said Anne
Murray, Travel Manager for Linden Labs, creators of Second Life. "It was clear
they understood how critical a strong travel program rollout is in gaining
employee acceptance and ensuring long-term success, which gave us peace of
mind. Through our partnership, we achieved 90 percent online adoption in a
short period of time and now have a clear path to driving compliance and cost

    To meet the unique needs of smaller implementation projects, Egencia
leverages a customized, accelerated process. Once an account is launched,
clients can utilize Egencia's powerful compliance tools and policy controls to
guide employees within travel program parameters. Egencia has found that
companies save on average $124 per flight, $79 per hotel and $16 per car
rental ($219 per trip) when booking in-policy versus out-of-policy.  In
addition, Egencia offers an industry-leading global reporting and business
intelligence platform, providing travel and procurement executives with
hundreds of real-time customized reports at their fingertips.

    About Egencia, an Expedia, Inc. Company
    Egencia is the fifth largest travel management company in the world. As
part of Expedia, Inc., (Nasdaq:   EXPE), the world's largest travel marketplace,
Egencia helps business get ahead by offering the only truly integrated
corporate travel service. Egencia's industry expertise helps drive results
that matter, delivering meaningful advancements that have a real impact. By
combining a powerful offline and online service, Egencia delivers a complete
corporate travel offering supported by global market expertise and a
best-in-class technology platform.

    For more information, go to

    Egencia and the Egencia logo are either registered trademarks or
trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos or
product and company names mentioned herein may be the property of their
respective owners.

    (C) 2009 Egencia, LLC.  All rights reserved.  CST #: 2083922-50/


For further information:

For further information: Lauren Berg of Edelman, +1-312-233-1390,, for Egencia, an Expedia, Inc. Company  Web Site:

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