PLANO, Texas, June 21 /CNW/ -- EDS today announced that eds.com has
achieved the highest ranking for online customer service among high-technology
and computer firms in the Customer Respect Group's second quarter 2007 "Online
Customer Respect Study." This marks the fourth-consecutive year that the
technology services leader earned the top spot in the study.
Customer Respect Group is an international research and consulting firm
that focuses on how corporations treat their online customers.
The report measured corporate performance from an online customer's
perspective and assigned a Customer Respect Index for each company reviewed.
The Customer Respect Index is a qualitative and quantitative in-depth analysis
and independent measure of a customer's experience when interacting via the
"As a technology services leader, EDS helps clients harness the power of
the Internet to help drive their productivity and growth," said Maureen
McCaffrey, EDS vice president, Global Marketing. "Clearly, our clients expect
our own Web site to be cutting-edge in online communication. Being recognized
once again by the Customer Respect Study shows EDS is adept at meeting our
customers' expectations regarding online experiences, and we continually look
for new and innovative ways to improve."
Criteria used to measure customer respect included responsiveness in
returning customer e-mails, privacy practices, and transparency and clarity of
policies and practices. EDS received an excellent rating in all categories
based on its proven success in each one.
EDS (NYSE: EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry 45 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing services
to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.
Annabelle Baxter - EDS
972 605 0978
For further information:
For further information: Annabelle Baxter of EDS, +1-972-605-0978,
firstname.lastname@example.org Web Site: http://www.eds.com