EDS Becomes Enterprise Partner to Deliver Microsoft Dynamics CRM

    Addition of Microsoft Dynamics CRM to EDS' Capabilities Helps Global
    Technology Services Leader Meet Market Demand

    PLANO, Texas, March 12 /CNW/ -- EDS today announced it will offer
Microsoft Dynamics CRM as an EDS enterprise application solution to its
clients globally. With this announcement, EDS becomes Microsoft's enterprise
partner to deliver Microsoft Dynamics CRM consulting and solutions that will
reduce time-to-market, lower total cost of ownership and give clients a
competitive edge. EDS' services, which include consulting, implementation,
integration, management hosting, contact center outsourcing and managed
services, will allow clients to confidently purchase and deploy Microsoft
Dynamics CRM in enterprise scenarios, such as contact centers and sales force
    "The expanded Microsoft-EDS alliance will provide clients with the
ability to deploy Microsoft Dynamics CRM in whatever model best meets their
business requirements, whether on-premise, hosted or by outsourcing the entire
business process and solution," said Sean Finnan, EDS global vice president of
CRM Services. "We expect that this strengthened relationship with an EDS
Agility Alliance partner will bring together best-practice processes, models
and techniques to our leading enterprise clients globally."
    EDS and Microsoft Dynamics CRM were selected by the Department for Work
and Pensions (DWP), for a 6,500 diary management solution for its Jobcentre
Plus system, when the UK-based client sought a more efficient system to
prioritize and manage its call backs for proportion of its 5 million First
Contact calls per year. Jobcentre Plus supports people of working age from
welfare into work and helps employers fill their vacancies.
    EDS and Microsoft provided DWP with a joint solution which supported
virtualization to 22 First Contact Centers, improving the effectiveness of the
handling of calls of customer service agents. Some 30 percent of contact
center locations have now rolled out, with full roll out due by the end of
June 2008.
    As part of its expanded alliance, Microsoft and EDS will collaborate in
developing and delivering new, innovative industry solutions to address
customers' most critical business needs. Anticipated benefits to clients also
include a reduced total cost of ownership and improved return on investment of
EDS-delivered Microsoft Dynamics CRM deployment.
    "Working with a global enterprise partner like EDS provides tremendous
growth opportunities for Microsoft Dynamics CRM," stated Kirill Tatarinov,
corporate vice president of Microsoft Business Solutions. "Together Microsoft
and EDS have the opportunity to provide clients with a CRM solution that
offers striking innovation combined with world-class delivery."
    Gartner estimates that the CRM services market will exceed $31.5 billion
in 2008. At EDS, more than 26,000 contact center professionals deliver CRM
services in 48 languages on behalf of more than 450 clients from 155 locations
in 26 countries.
    As a member of the EDS Agility Alliance, Microsoft provides the standard
platform for EDS' desktop and server operating systems, and integrated
development environments. EDS clients turn to the alliance for development,
management and modernization of their mission-critical applications and
infrastructure, including the next generation of .NET, workplace and mobility
    The EDS Agility Alliance is a coalition of companies globally recognized
for their quality, products and value to clients. Its mission is to innovate,
develop and deliver the EDS Agile Enterprise Platform -- EDS' next-generation
global delivery system. Together, EDS and its Agility Alliance partners
collaborate to design, build and run a market-leading services platform and
develop technology-based services to deliver tangible client results. EDS
Agility Alliance partners include Cisco, EMC, Microsoft, Oracle, SAP, Sun
Microsystems and Xerox.
    About EDS
    EDS (NYSE:   EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry 45 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing services
to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.

     Annabelle Baxter - EDS
     972 605 0978

For further information:

For further information: Annabelle Baxter of EDS, +1-972-605-0978, 
annabelle.baxter@eds.com; Web Site: http://www.eds.com

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