eBay Announces Plan to Consolidate North America Customer Service Operations

    Company is improving end-to-end customer experience and driving

    SALT LAKE CITY, UT, and VANCOUVER May 5 /CNW/ - eBay, the world's largest
e-commerce marketplace with 88 million active users, today announced plans to
consolidate its North America customer service facilities. The action is
expected to capture efficiencies, expand support to customers and facilitate
the delivery of new service programs focused on improving the eBay customer
    The consolidation will result in the closure of eBay's Vancouver, Canada
facility. The Vancouver facility, which employs approximately 700 customer
service agents, is expected to close by Sept. 30, 2009. It is eBay's intent to
increase the number of employees at its Salt Lake City facility, which
currently employs more than 900 customer service agents, and at certain other
facilities globally.
    "We are working aggressively to deliver a better customer experience for
eBay buyers and sellers," said Chad O'Meara, vice president, Customer Service,
eBay Marketplaces. "While it is a difficult decision to close our Vancouver
facility, we believe that consolidating our North America customer service
operations will help accelerate our efforts to continually exceed buyer and
seller expectations."
    The company expects to maintain current support levels and does not
anticipate any disruption to service as a result of this change. eBay's
customer support operations within its payments and communications businesses,
PayPal and Skype, will not be impacted.
    eBay Marketplaces is focused on strengthening customer service provided
to sellers and buyers. The consolidation of service centers will enable eBay
to improve first-contact resolution for all U.S. customer service needs,
strengthen top seller account management and expand recently introduced phone

    About eBay Inc.

    Founded in 1995, eBay Inc. connects hundreds of millions of people around
the world every day, empowering them to explore new opportunities and innovate
together. eBay Inc. does this by providing the Internet platforms of choice
for global commerce, payments and communications. Since its inception, eBay
Inc. has expanded to include some of the strongest brands in the world,
including eBay, PayPal, Skype, Shopping.com, and others. eBay Inc. is
headquartered in San Jose, California.

For further information:

For further information: MEDIA CONTACT: John Pluhowski, eBay Inc., Media
hotline: (408) 376-7458

Organization Profile


More on this organization

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890