Asia-Pacific Implementation Now Beginning
'S-HERTOGENBOSCH, The Netherlands, Nov. 26 /CNW/ - DHL, the worldwide
leader in international express and logistics services, has expanded its
contract with Quintiq for a real-time advanced planning & scheduling solution
into a worldwide agreement. The new global contract will enable DHL to improve
its dispatch process and customer service around the world. DHL already signed
a European contract earlier in 2007. DHL has decided to begin the
implementation in Asia-Pacific.
The Quintiq solution will enable DHL Express to streamline and
standardize its dispatch process and activities around the globe.
Additionally, the solution will reduce the workload of dispatchers and improve
their productivity and also increase tour efficiency.
"Quintiq will become the global standard for planning and dispatching for
DHL Express," says Charlie Dobbie, EVP Global Network Operations at DHL
Express. "This will enable us to further consolidate and reduce operating cost
of systems, procedures and pick-up-and-delivery."
The benefits of the Quintiq system are expected to be significant, as the
majority of all pick-up and delivery (PUD) workload will be automatically
assigned to the correct sector and tour. This will enable dispatchers to focus
on exceptions and on the quality of the dispatch operation. DHL Express has
particularly complex dispatch needs that require coordination of the pick-up
and delivery for customers around the world. Its dispatch process includes
processing dispatch workload, daily workload allocation, managing daily tours
and allocating daily tour resources. To improve the productivity of its PUD,
DHL Express decided to replace the existing heterogeneous landscape of
solutions and functionalities with one centralized dispatch solution.
The Quintiq solution will help DHL Express reduce its PUD cost centre by
increasing the productivity of dispatchers and tours through real-time
dispatch. Furthermore, the Quintiq planning and scheduling solution will
improve service quality by allowing the automated allocation of bookings to
tours and workload exception handling. Thus improving the quality of the
dispatch process. In addition, IT-related costs will be reduced through the
use of a common dispatch system and by consolidating all data in a single
"DHL Express' decision to implement Quintiq worldwide is a sign of
confidence in our ability to help DHL achieve its strategic goals", says Arjen
Heeres, COO at Quintiq.
DHL is the global market leader of the international express and
logistics industry, specializing in providing innovative and customized
solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland
transport, contract logistic solutions as well as international mail services,
combined with worldwide coverage and an in-depth understanding of local
markets. DHL's international network links more than 220 countries and
territories worldwide. More than 300,000 employees are dedicated to providing
fast and reliable services that exceed customers' expectations.
DHL is a Deutsche Post World Net brand. The group generated revenues of
60bn euros in 2006.
Quintiq provides advanced planning, scheduling and supply chain
management solutions. The fast-growing Dutch company, established in 1997,
offers software for planning and optimizing complex business processes
throughout the enterprise. Deloitte has recognized Quintiq as being one of the
fastest growing technology companies in Europe, and industry analyst Gartner
has acknowledged Quintiq for its innovative products and market presence. The
company's headquarters is located in the Netherlands and it has subsidiaries
in Germany, UK, Finland, Malaysia, China, Australia, and the USA. For more
For further information:
For further information: Quintiq, Martijn van Gils, Marketing Director,
Tel.: +31-(0)73-691-07-39, E-mail: email@example.com