Cygnal Technologies Achieves "Small and Medium Business Expert" Distinction from Avaya

    MARKHAM, ON, March 19 /CNW/ - Cygnal Technologies announced today that it
has been designated as a "Small and Medium Business (SMB) Expert" by Avaya
Inc. (NYSE:  AV), a leading global provider of business communications software,
systems and services.
    To achieve ranking as "SMB Expert," certified resellers who are part of
Avaya's BusinessPartner program must ensure their account executives and
systems engineers demonstrate proficiency in core areas that include customer
support, technology knowledge and expertise, sales revenues and marketing
support. The program is the first such specialized ranking established by
Avaya for North America certified resellers in its BusinessPartner program who
serve the SMB market. It includes training that focuses on IP telephony and
Avaya solutions, sales and technical training on Avaya IP Office, one of
Avaya's leading IP telephony solutions for small and medium businesses. IP
Office is a secure, intelligent, and easy-to-use converged voice and data
system designed especially for small and medium businesses. Avaya has sold
approximately 90,000 IP Office solutions to companies around the world.
    Cygnal Technologies sells Avaya communications systems, design and
implementation services to businesses across Canada.
    "I am excited and proud of Cygnal's achievement of Avaya's SMB Expert
designation. It reinforces our leadership position in the marketplace as one
of the most qualified and knowledgeable communications providers in Canada",
stated Jos Wintermans, President and CEO, Cygnal Technologies.
    Cygnal Technologies has consistently received top honors from Avaya,
including the elite status of being a Platinum designated dealer.
    "Smaller companies need crystal clear information on the capabilities of
IP telephony and the difference it can make to the way they operate their
businesses, because whatever change they make can have a huge effect on their
bottom line," said Patricia Hume, global vice president, small and medium
business solutions, Avaya. "Certified resellers in the Avaya BusinessPartner
program who achieve 'SMB Expert' status are sending a message to their
customers that they have the professional and technical expertise that's honed
for the smaller firm. Because Cygnal Technologies is now qualified as an 'SMB
Expert', they have increased credibility with their smaller customers, and it
reaffirms Cygnal's commitment to excellence in serving small and medium firms
with the highest standards and with the communications solutions from Avaya
specifically designed to meet smaller companies' needs."

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R). Focused on businesses large to small, Avaya is a world leader in
secure and reliable Internet protocol (IP) telephony systems and
communications software applications and services.
    Driving the convergence of voice and data communications with business
applications - and distinguished by comprehensive worldwide services - Avaya
helps customers leverage existing and new networks to achieve superior
business results. For more information visit the Avaya website:

    About Cygnal Technologies

    Cygnal Technologies Corporation is a leading Canadian provider of network
communication solutions including the design, integration, installation,
maintenance and management of wired and wireless communication networks. The
Company offers a full range of technologies and solutions for service
providers and enterprise customers. Cygnal has expertise in voice, video and
data solutions over traditional and next generation converged technologies.
    Cygnal Technologies Corporation is headquartered in Markham, Ontario and
supports end-user customers and business partners through 12 offices across
Canada, including Vancouver, Edmonton, Calgary, Winnipeg, London, Burlington,
Toronto, Ottawa, Montreal, Quebec City and Halifax. Cygnal common shares are
listed on the Toronto Stock Exchange under the symbol CYN. For more
information visit the Cygnal website:
    %SEDAR: 00000748E

For further information:

For further information: Tim Jackson, Cygnal Technologies, (905)
631-2669,; Barbara Burgess, Avaya, (908) 953-3348,

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