CRTC lightens reporting requirements for telecommunications service providers

    OTTAWA-GATINEAU, April 8 /CNW Telbec/ - The Canadian Radio-television and
Telecommunications Commission (CRTC) today announced that telecommunications
service providers will no longer be asked to track or report on certain data.
The reporting requirements are being lightened because the information is
either available from other sources or no longer relevant.
    "As part of our ongoing efforts to reduce the regulatory burden on the
industry, we reviewed the value of the reports that are submitted to us," said
Leonard Katz, the CRTC's Vice-Chairman of Telecommunications. "Today's
announcement is an example of how we continue to seek more efficient and
proportionate ways of regulating the Canadian telecommunications industry."
    Effective immediately, the CRTC has eliminated certain requirements, such
as reporting on pay-telephone competition and tracking customer complaints
regarding modem hijackings. In addition, telecommunications service providers
will not be required to file an annual report on the affordability of
telephone services. The CRTC will continue to gather information on this
matter by using other sources and may request data from the companies when

    The CRTC

    The CRTC is an independent public authority that regulates and supervises
broadcasting and telecommunications in Canada.

    Telecom Regulatory Policy CRTC 2009-183

    These documents are available in alternative format upon request.


    CRTC reporting requirements for telecommunications service providers

    The Canadian Radio-television and Telecommunications Commission (CRTC)
will stop collecting certain data from telecommunications service providers.
Some of the requirements that are being eliminated are described below.

    Modem hijacking

    Consumers with dial-up connections to the Internet can be vulnerable to a
fraudulent activity known as "modem hijacking." Modem hijacking occurs when a
program is downloaded from certain websites or pop-up windows, usually without
the consumer's knowledge. The downloaded program causes the modem to dial
phone numbers in foreign countries, resulting in long-distance charges. Given
the large number of complaints received in 2004, the Commission had asked the
major telephone companies to track customer complaints relating to such
    The majority of Canadians now subscribe to high-speed Internet services.
With the shift from dial-up connections, the number of complaints of modem
hijacking has decreased significantly. Consequently, the requirement to track
complaints is no longer necessary.


    Telecommunications service providers were required to file on June 30,
2009, the last of their semi-annual reports on telemarketing complaints. These
reports are no longer necessary with the existence of the National Do Not Call
List (DNCL). All telemarketing complaints are now filed with the National
DNCL, who then forwards them to the CRTC.

    Pay telephones

    The CRTC monitored the impact of competition on the pay-telephone market
through annual reports filed by the major telephone companies. These reports
provided information on the installation and removal of pay telephones.
Eliminating the requirement to file this report will not prevent the
Commission from monitoring the impact of pay-telephone competition. The
Commission can request information on telephone installations and removals, as

    Affordability of telecommunications services

    The CRTC required the major telephone companies to file annual reports on
the affordability of telephone services. However, much of the data contained
in these reports is available from other sources, including Statistics Canada
surveys. The CRTC will continue to monitor affordability using alternative
sources and may also request data from the companies when necessary.

For further information:

For further information: Media Relations: MediaRelations
(819) 997-9403, Fax: (819) 997-4245; General Inquiries: (819) 997-0313, TDD:
(819) 994-0423, Fax: (819) 994-0218, Toll-free # 1-877-249-CRTC (2782), TDD -
Toll-free # 1-877-909-CRTC (2782), Ask a question or make a complaint

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