CRTC issues Request for Proposal for the investigation of telemarketing complaints

    OTTAWA and GATINEAU, Feb. 15 /CNW Telbec/ - The Canadian Radio-television
and Telecommunications Commission (CRTC) has issued a Request for Proposal to
find a contractor to carry out investigations of all telemarketing complaints.
The selected bidder will also monitor compliance with the telemarketing rules
and with the National Do Not Call List.
    Interested parties must submit proposals that demonstrate that they meet
certain requirements. Amongst other factors, bidders must:

    - Provide a company profile describing their relevant knowledge and
    - Possess a qualified management team capable of developing and
      implementing investigation and compliance services regarding
      telemarketing complaints for the duration of the contract.
    - Demonstrate to the CRTC the absence of a conflict of interest.

    The Request for Proposal is publicly available through the MERX website,
at, and will close on March 25, 2008.
    A bidder's conference will be held on February 28, 2008, to provide
answers to any questions from prospective bidders regarding the Request for
Proposal. The conference details can be found in the Request for Proposal.

    The CRTC

    The CRTC is an independent, public authority that regulates and supervises
broadcasting and telecommunications in Canada.

    Reference documents:

    - Backgrounder, National Do Not Call List
    - News release, CRTC moves a step closer to establishing a National Do
      Not Call List, 3 July 2007
    - Telecom Decision CRTC 2007-48
    - News release, CRTC to delegate investigative powers, 28 January 2008
    - Telecom Decision CRTC 2008-6
    - CRTC Consumer Fact Sheet
    - CRTC Telemarketing Fact Sheet


                          National Do Not Call List

    The National Do Not Call List (DNCL) is a service that the Canadian
Radio-television and Telecommunications Commission (CRTC) initiated to reduce
the number of telemarketing calls that Canadians receive.
    Individuals who prefer not to receive unsolicited calls will be able to
add, at no charge, their numbers to the National DNCL. Telemarketers will have
to pay a fee to subscribe to the list, and will be prohibited from calling
numbers that are registered on the list.
    There are several types of telemarketing calls that will be exempt from
the National DNCL. Calls made by or on behalf of, or for the following
purposes include:

    - registered charities
    - political parties
    - opinion polling firms
    - general-circulation newspapers
    - organizations that have an existing business relationship, and
    - organizations to business consumers.

    With the launch of the National DNCL, new Telemarketing Rules (and
changes to the existing ones) will also come into effect. Telemarketers making
calls that are exempt from the list will have to follow these rules, including
time restrictions, and must keep their own do-not-call lists.
    On December 21, 2007, the CRTC awarded a contract to Bell Canada to build
and operate the National DNCL. On February 14, 2008, the CRTC issued a Request
for Proposal to find a third party to conduct investigations of telemarketing
    If a telemarketer breaks the Telemarketing or National DNCL Rules, a
consumer may file a complaint to the National DNCL operator. Once a complaint
is received, the operator will forward it to the investigator. If the
investigator finds a complaint to be valid, it will be sent to the CRTC. The
CRTC's role is to enforce the rules by issuing notices of violation and
monetary penalties, or other compliance measures.
    The investigator will establish a fee structure that is flexible,
reasonable, and considers the number and profiles of telemarketers.
    The National DNCL operator has committed to launching the National DNCL
by September 30, 2008.

For further information:

For further information: Media Relations
(819) 997-9403, Fax: (819) 997-4245; General Inquiries: (819) 997-0313, TDD:
(819) 994-0423, Fax: (819) 994-0218,  Toll-free # 1-877-249-CRTC (2782), TDD -
Toll-free # 1-877-909-CRTC (2782), On-line services
(; These
documents are available in alternative format upon request

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890