MONTREAL, Oct. 23 /CNW Telbec/ - During a news conference held today, the
Conseil québécois du commerce de détail/Retail Council of Quebec (CQCD)
released the results of a survey conducted on its behalf by Géocom Recherche
on economic losses in Quebec retail establishments.
- Levels of retail losses
Quebec's retail sector registers economic losses of nearly $1 billion
annually. This figure represents a slight increase in 2007, at 1.79%, compared
with 1.72% in 2005. The estimate is based on the losses incurred by chain
stores and independent retailers in Quebec, but excludes automobile dealers.
Average daily losses total more than $1 million from employee theft and nearly
$1 million from shoplifting.
- Sources of the losses
Theft and fraud by employees account for 40% of the losses incurred,
while 43% of losses are attributable to shoplifting and consumer fraud.
Administrative errors and supplier fraud or errors constitute 15% of the total
- Cyber fraud
Among those retailers (57 %) that offer their customers the possibility
to purchase goods through their Internet site, 83% have been victims of cyber
- Prevention tools used
Human prevention measures
Human prevention measures used by retailers include employee
training/awareness (91%), bag checks (78%), "mystery" shoppers (65%) and
control or monitoring of the receipt of merchandise (65 %).
Safes are still one of the means of prevention most frequently used by
retailers (96 %), followed by visible simulated closed-circuit systems (52%)
and cables, locks, chains, etc. (48 %).
Traditional alarm systems (91 %) and closed-circuit cameras (83 %) remain
retailers' first and second choices for electronic anti-theft measures.
Anti-theft tags are in third place, at 78%, and security devices for
merchandise displays (65 %) are also widely used.
In the next twelve (12) months, retailers intend to rely on employee
training/awareness (22%), the addition of anti-theft tags (13%) and the use of
"mystery" shoppers (also 13%) as effective prevention tools.
- Increase in the number of incidents
Overall, retailers estimate that the number of incidents has increased
(44%) in 2007. Moreover, the average value of the goods lost through
shoplifting is $138.50.
"Prevention remains the best means of combatting this scourge. To that
end, a shoplifting awareness campaign targeting the public at large can have a
positive impact in the short and medium terms, as this is a problem that
concerns us all," notes CQCD president Me Gaston Lafleur.
The CQCD wishes to thank Scantronic and Géocom Recherche and their teams
for carrying out this survey. The survey polled respondents representing some
87 000 employees in more than 1 930 stores in Quebec, between July and
September 2007. The survey respondents' sales are estimated at more than
$16.2 billion in 2005-2006 in Quebec alone.
The Conseil québécois du commerce de détail/Retail Council of Quebec
(CQCD) is proud to promote, represent and enhance the image of the retail
sector and its members in order to ensure the sound development and prosperity
of the sector. The CQCD is an association of retail and distribution
enterprises representing more than 70% of retail activity in Quebec. It is an
indispensable interlocutor for the sector it represents.
For further information:
For further information: Gaston Lafleur, President, Conseil québécois du
commerce de détail/Retail Council of Quebec, (514) 842-6681, extension 200,
1-800-364-6766; Source: Conseil québécois du commerce de détail/Retail Council
of Quebec, www.cqcd.org