CPC Chair Releases In-Depth Analysis of RCMP Public Complaint Records

    OTTAWA, Jan. 29 /CNW/ - Paul E. Kennedy, Chair of the Commission for
Public Complaints Against the RCMP (CPC), today released his findings and
recommendations related to the Commission's first ever analysis of the RCMP's
performance in the public complaint process, entitled Review of the RCMP's
Public Complaint Records - 2007.
    "The Commission is the custodian of the entire complaint process on
behalf of the Canadian public. We are currently looking at a model where the
RCMP handles over 90 percent of public complaint investigations," said Mr.
Kennedy. "We want to ensure public trust in the integrity of the complaint
system. This report provides national and regional perspectives on overall
RCMP performance as we strive to improve transparency and accountability and
bring uniformity to the complaint process across the country."
    The report examined all public complaint decisions authored by the RCMP
in 2007. It looked at such issues as the timeliness in processing complaints,
the appropriateness of investigation findings, variations in procedures within
the RCMP across Canada, in particular Northern and remote areas, the
misclassification of allegations, the unusual number of complaint withdrawals
and the inappropriate informal resolution of complaints.
    Key recommendations made by Mr. Kennedy in the report include the

    - That the RCMP improve the tracking of public complaints and that all
      divisions and detachments provide the Commission a copy of all
      complaints that are filed directly with the RCMP in the first instance.
    - That the RCMP appropriately train its complaint investigators and
      adjudicators and that any existing manuals be immediately updated to
      ensure a standardized national approach to the treatment of public
    - That the RCMP commit to improving its service standards by reducing
      wait times for the investigation and resolution of public complaints.

    The study found that a total of 3,104 allegations were made against the
RCMP and its members in 2007. The most common complaint allegations as
identified by the RCMP were Neglect of Duty (29%), Improper Attitude (20%) and
Improper Use of Force (13%).
    The Commission believes this type of research has exceptional value in
increasing cooperation between the Commission and the RCMP. It received
excellent cooperation from the RCMP throughout the investigation, particularly
from its Professional Standards Unit. The report has assisted in reducing the
RCMP's large backlog of outstanding complaint resolutions; has identified
areas of good and poor performance by RCMP investigators and adjudicators; and
identified trends that can be utilized to improve the quality and
effectiveness of the overall public complaint system and enhance
accountability to the Canadian public.
    The full report can be found on the CPC website at

For further information:

For further information: Nelson Kalil Manager, Communications, (613)
952-2452, nelson.kalil@cpc-cpp.gc.ca

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Commission for Public Complaints Against the RCMP

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