Convergys Consolidates MTS Allstream's Billing and Customer Care Operations

    CINCINNATI, January 30 /CNW/ - Convergys Corporation (NYSE:  CVG), a global
leader in customer care, human resources, and billing services, announced
today that MTS Allstream Inc., a wholly-owned subsidiary of Manitoba Telecom
Services Inc. (TSX:MBT) has implemented Convergys' Infinys (tm) software for
rating and mediating its wireless data usage services. MTS Allstream is one of
Canada's leading communications providers.

    Convergys completed the first stage of the implementation for MTS
Allstream's wireless data business and is now implementing Infinys software
for order management, rating, and mediation management to support its wireline
voice services.

    MTS Allstream licensed the full suite of Infinys comprehensive,
convergent, business support software from Convergys for use across its lines
of business. Convergys' professional and consulting organization is assisting
MTS Allstream with a modernization of all its billing operations.

    "One of the key reasons we selected Convergys was the modular nature of
its Infinys software, which gives us the capability to modernize and
consolidate our billing operations with a true product-based, end-to-end
solution that can handle all of our lines of business," said Nick Curry, CIO
of MTS Allstream. "Combining this with the billing and customer management
experience and operational expertise of Convergys' professional and consulting
services, we are able to devise the best solution configuration to optimize
our customer service experience across the entire enterprise while reducing
our operational costs considerably."

    "Given our specialized knowledge of billing and customer care, our
experience in operating large contact center and data center operations, and
our leading software development skills with Infinys, Convergys is ideally
suited to support MTS Allstream with its consolidation of multiple business
lines and various products onto a single solution," said Bob Lento, President
of Communications Industry Solutions for Convergys. "With Infinys, MTS
Allstream is realizing unsurpassed convergent billing capabilities, investment
protection, and lower total cost of ownership for its billing, order
management, and customer care operations."

    With more than 20 years of experience in billing and customer care,
Convergys combines its broad portfolio of professional and consulting
services, deep technical and operational expertise, and award-winning Infinys
software to solve its clients' complex BSS and CRM business problems.
Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.

    About MTS Allstream

    MTS Allstream Inc. is one of Canada's leading national communication
solutions providers, delivering innovative products and services through its
Consumer Markets and Enterprise Solutions divisions. Our Consumer Markets
division serves small business customers nationally and residential customers
in Manitoba with a full suite of wireline voice, high-speed Internet and data,
next generation wireless, digital television, security and alarm monitoring
services. Our Enterprise Solutions division provides national business
customers with a world-class portfolio of IP-based connectivity, managed
network services, and professional services. MTS Allstream's extensive
national broadband fiber optic network spans more than 24,300 kilometers, and
provides international connections through strategic partnerships and
interconnection agreements with other international service providers. The
Company markets its consumer products and services in Manitoba under the MTS
Brand, and its enterprise products and services nationally under the Allstream
brand. MTS Allstream is a subsidiary of Manitoba Telecom Services Inc. whose
common shares are listed on The Toronto Stock Exchange (trading symbol: MBT).
For more information, please visit:

    About Convergys

    Convergys Corporation (NYSE:  CVG) is a global leader in providing customer
care, human resources, and billing services. Convergys combines specialized
knowledge and expertise with solid execution to deliver outsourced solutions,
consulting services, and software support. Clients in more than 70 countries
speaking nearly 35 languages depend on Convergys to manage the increasing
complexity and cost of caring for customers and employees. Convergys serves
the world's leading companies in many industries including communications,
financial services, technology, and consumer products.

    Convergys is a member of the S&P 500 and a Fortune Most Admired Company.
Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000
employees in 75 customer contact centers, three data centers, and other
facilities in the United States, Canada, Latin America, Europe, the Middle
East, and Asia. For more information visit

    (Outthinking, Outdoing and Infinys are trademarks and Convergys and the
Convergys logo are registered trademarks of Convergys Corporation.)

For further information:

For further information: Convergys Corporation Business and Financial
Media -- John Pratt +1 513 723 3333 or Trade Media --
Jeff Hazel +1 513 723 7153 or

Organization Profile


More on this organization

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890