Consumers Need Better Safeguards for Mobile Premium Services, PIAC report says

OTTAWA, June 29, 2011 /CNW/ - The Public Interest Advocacy Centre (PIAC) in a report released today entitled, "Paying a Premium: Consumers and Mobile Premium Services" called for better consumer protection for mobile premium services, also known as premium text messaging services.

PIAC counsel and report co-author Janet Lo noted that consumers continue to report many problems with mobile premium services, from unauthorized subscriptions to unsuccessful unsubscription and difficulties disputing charges for these third party services with their wireless service provider and the mobile premium service company.

The full report is available for download at:

PIAC received funding from Industry Canada's Contributions Program for Non-Profit Consumer and Voluntary Organizations to prepare the report.  The views expressed in the report are not necessarily those of Industry Canada or the Government of Canada.

SOURCE Public Interest Advocacy Centre

For further information:

Janet Lo
(613) 562-4002 x 24 (Tel)

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