City of Toronto responded to outage by supporting residents and serving the community

    TORONTO, Jan. 17 /CNW/ - The City of Toronto responded to the power
outage yesterday by ensuring the safety of residents and working to ensure
power was restored as quickly as possible.
    During the power outage, the City of Toronto opened 7 reception centres
for residents to stay warm. During the day, over 100 people used the reception
centres for various periods. City facilities with power were also available to
residents during the day and some city services in the area were re-started as
soon as power was restored to facilities in the afternoon. When power was
restored, the reception centres stayed open until all residents returned home
last night. A special overnight shelter was also set-up for those needing to
stay out of their homes for the night to allow their homes to warm-up. In
total, just over 40 residents stayed over night in the specially set-up
    Toronto residents are thanked for their patience and the help they gave
each other during the outage.
    "I am incredibly proud of the work done by the City to support our
residents during the outage," said Toronto Mayor David Miller. "The City acted
quickly to help residents and our response to this emergency exemplifies the
city government's deep commitment to protecting the safety and well being of
all Torontonians."
    During the outage, City of Toronto staff went door-to-door in the area
and also phoned to check on seniors and other vulnerable people affected by
the outage. Anyone needing assistance was given help in going to reception
    City health inspectors also visited over 1000 restaurants and food
premises providing information on safe food handling during a power outage.
Inspectors also visited 120 rooming houses to make contact with residents and
help them get to warming centres. During the outage public health nurses also
made contact with at risk people, including new and pregnant mothers, homeless
and the elderly.
    The City also opened dedicated phone lines for the elderly or persons
with disabilities to call and seek assistance in getting to centres. In
addition, the City coordinated and responded to calls from family members and
friends concerned about people living in the affected area.
    A very small number of frozen water pipes were reported to the City. As
of 10 a.m. this morning, City of Toronto staff responded to 12 frozen water
service calls from across the entire City. Only 5 were in the area affected by
the power outage. The advice from the City of Toronto to keep the water moving
through pipes by opening a faucet at both the lowest and highest point of a
home remains the best way to deal with water pipes during such an incident.
    Great care must be taken when using candles during a power outage. During
the outage, the City issued advice on how to safely use candles during a power
outage and these directions must be carefully followed to avoid causing a
fire. These instructions can be seen at and other tips are available at
    75% of power was restored to the area by mid-afternoon yesterday and full
power was restored before 10 p.m. last night. The TTC resumed full subway
service on the Bloor-Danforth line by 2:30 p.m. Throughout the day, Toronto
Police provided traffic control and enhanced police patrols in the area
affected. There was no increase in reported crime as a result of the outage.
    The power outage yesterday is a reminder that all City of Toronto
residents - whether they live in a home or apartment - should have an
emergency kit. All homeowners and residents living in apartments are also
reminded to have adequate insurance. The City of Toronto has a website
dedicated to giving advice to residents on how to plan for emergencies -


For further information:

For further information: Kevin Sack, Director, Strategic Communications,
(416) 919-6500 (cell)

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