TORONTO, Oct. 22 /CNW Telbec/ - Circumference Technology Services, Inc.,
helps business leaders streamline their formal and informal contact center
technology and outsourcing requirements to achieve business targets.
Circumference is pleased to announce availability of the Circumference
On!Core(TM) family of complementary, web-based contact center service modules.
On!Core enables small to medium-sized organizations in the two to 2000 seat
range to streamline and automate contact center operations to achieve greater
On!Core is a hosted solution for contact centers. With On!Core, managers
can quickly and easily swap in or swap out service modules to address their
operation's specific requirements. Rapidly deployable, easy to use and secure,
On!Core delivers the functionality to efficiently manage customer needs,
service level agreements (SLA) and key performance indicators (KPI), while
offering greater supervision over valuable human resources.
"Our contact center team was up and running quickly using On!Core," said
Dr. Tyson, President, Appletree Medical Group, Inc., a recognized leader in
group practice management and a leading innovator in the use of information
technology to improve patient access to high quality medical care. "On!Core
allows us to efficiently scale up or down in accordance with patient demand,
while concurrently improving our telephone service factors (TSF) and other
"On!Core enables Appletree to gain more efficiencies with less
infrastructure, less capital, less overhead, less maintenance - and they have
just the one vendor relationship to manage," said John Peacock, CEO,
Circumference. "Appletree has also benefited from the architectural decision
to ensure that On!Core can be tailored to specific customer needs. Our
experienced engineers are working with Appletree to integrate their next
generation electronic medical records application with On!Core so that their
team has a single repository for all their sensitive customer data."
On!Core is a subscription based service
(www.circumference.ca/on!core.htm). Please contact Circumference for a quote
based on your specific requirements.
See Circumference at Booth #309, ICCM, Metro Toronto Convention Center
(MTCC), October 23-24, 2007. Attend a Circumference seminar while at ICCM.
David Quinn, Vice President of Business Development, presents Tear Down Silos
to Build Up Contact Center Efficiencies, in Room 206B, MTCC, October 23, 11:30
am - 12:00 noon.
About Circumference Technology Services, Inc.
With 30 years in the industry, customers trust Circumference's expertise
to deliver managed contact center services - hosted and facilities-based - and
custom development services. By way of on-demand technology, Circumference
delivers secure, web-based solutions to address the ever-changing and diverse
needs of distributed, global contact centers. Circumference has made it
possible for organizations to leverage managed solutions to increase contact
center efficiencies. Learn more about Circumference's Trusted OnDemand
Solutions(TM) at www.circumference.ca.
(C) 2007 Circumference Technology Services, Inc. All rights reserved.
On!Core and Trusted OnDemand Solutions are trademarks of Circumference.
For further information:
For further information: Press only: Irene Crosby, (613) 769-7054,
email@example.com; For organizations interested in learning more about
Circumference products and services: 1-877-882-9253, firstname.lastname@example.org