CGI Announces Availability of Web Promises(TM) for Customer-Driven, Online Collections Activity

    Stock Market Symbols
    GIB.A (TSX)
    GIB (NYSE)

    FAIRFAX, VA, Oct. 16 /CNW Telbec/ - CGI Group Inc. (TSX: GIB.A; NYSE:  
GIB), a leading provider of information technology and business process
services, announces the availability of Web Promises, a Web agent that
organizations can easily integrate into existing collections systems to
facilitate 24 x 7 agent-less collection activity, including most aspects of
debt negotiations, commitments, payments and settlements. Two financial
institutions have already signed up to utilize CGI's Web Promises solution,
including Fifth Third Bank, a large financial institution in the Midwest with
over $111 billion in assets.
    CGI's Web Promises enables organizations to put their collections
activities on the Web quickly and cost effectively, and to start collecting
more money now--without adding additional staff or overhead. This new tool
provides consumers a comfortable avenue to resolve their delinquency in a
self-service mode, on their schedule--leading to increased collections
effectiveness. Timelier, proactive treatment and resolution of customer
delinquency via new channels with minimal collector involvement allows
organizations to focus on customers requiring collector assistance.
    In addition, Web Promises is easily integrated with CGI's CACS(R)
Enterprise and other collections systems, leveraging a Services Oriented
Architecture (SOA), enabling new solutions to be brought on-line with minimal
time to market.
    "Faced with soaring delinquencies, decreasing operational budgets and the
declining effectiveness of traditional telephone channels, organizations need
a better way to drive cost-effective customer contact and collections," said
Jame Cofran, Senior Vice-President, CGI Global Banking & Financial Markets.
"Web Promises provides a more effective and productive way to collect from
delinquent accountholders, while providing a new level of personalization and
transparency required by today's consumers."
    For over 30 years, CGI has provided IT and business process services to
financial institutions around the world including 21 of the top 25 U.S. banks
and 45 of 50 top banks in the Americas and Europe. CGI banking-focused
solutions include core banking, end-to-end wealth management, trade finance,
business intelligence/data warehousing and customer relationship management.
CACS has been implemented at more than 100 organizations worldwide, including
seven of the top 10 U.S. banks and six of the top 10 banks worldwide.

    About CGI

    Founded in 1976, CGI Group Inc. is one of the largest independent
information technology and business process services firms in the world. CGI
and its affiliated companies employ approximately 27,000 professionals in over
100 offices across 16 countries. CGI provides end-to-end IT and business
process services to clients worldwide from offices in Canada, the
United States, Europe, Asia Pacific as well as from centers of excellence in
North America, Europe and India. CGI's annual revenue run rate stands at
$3.8 billion and at June 30th, 2008, CGI's order backlog was $12.03 billion.
CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included
in the S&P/TSX Composite Index as well as the S&P/TSX Capped Information
Technology and MidCap Indices. Website:

For further information:

For further information: Investors: Lorne Gorber, Vice-President, Global
Communications and Investor Relations, (514) 841-3355,;
Media: Lee LoPriore, Executive Consultant, Global Banking & Financial Markets,
(843) 881-2441,

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