Canadian Security Association Warns Homeowners on Door-to-Door Alarm Sales

    MARKHAM, ON, June 18 /CNW/ - The Canadian Security Association (CANASA)
is advising homeowners to beware of door-to-door alarm sales companies. "Often
times these companies will use scare tactics or very aggressive sales people
who won't take no for an answer. Homeowners often feel trapped into making a
decision on the spot, which can lead to problems," says Mona Emond, Director
of Marketing and Communications for CANASA.
    Take your time, research the companies out there and always get a minimum
of three quotes. Discuss your needs with alarm companies who are members of
reputable associations like CANASA because they all are governed by their
membership code of ethics. Ask them to advise you on what they would suggest
for your home, based on your needs and habits. Every home is different and so
is every home alarm and security system. As a result, your security system
should be tailored to meet both your security needs and your budget.
    Do not make a commitment to any company that has not visited your home
and inspected your property. Ask the alarm company for references from other
satisfied customers. Find out how long they've been in business. Finally, ask
them to provide you with evidence of their expertise or training -- for
example, have they taken any of the CANASA alarm technician training programs
or courses from a local community college?
    Make sure you choose a qualified company, who has performed a site
inspection/security audit and discussed your individual security needs. The
company should provide you with an evaluation of your premise, highlighting
the measures you can take to improve the security of your home over and above
the addition of an electronic alarm system. They might suggest such simple
measures as clearing brush around entrance ways and installing proper locks.
    When comparing companies, be sure to make a true comparison by thoroughly
reviewing the number and types of products to be installed. If there is a
discrepancy, be sure you understand the impact it will have on the overall
level of security you are purchasing.

    Ask Questions

    When choosing a system be an intelligent consumer and continue to ask
questions until you understand what you are purchasing and the level of
security it will provide. Reputable companies will answer positively to most,
if not all, of the following questions:

    -   Is your company a member of the Canadian Security Association

    -   May I see proof that your company has all applicable provincial and
        any applicable municipal licenses?

    -   Will you provide me with a written quotation?

    -   Will you provide me with a contract once the system is purchased?

    -   Is there a written warranty on the equipment and labour?

    -   Will the system be monitored, and if so, what is the cost and who
        will be doing it?

    -   May I see proof that your company carries errors & omissions

    -   How long have you been in the security alarm business?

    -   Do you adhere to a false dispatch reduction program?

    -   Do you offer any protection for pre-paid monitoring?

    -   Will I own my system or be leasing it?

    -   Can I obtain the master installers' code upon fulfillment of my

    -   Can anyone service my system?

    If you are unsure about a company that has approached you or you would
like more information on this subject, please contact your local CANASA
chapter or the CANASA head office at 1-800-538-9919.

    About CANASA

    The Canadian Security Association (CANASA) is a national non-profit
organization, established in 1977 dedicated to promoting the interests of its
members and the safety and security of all Canadians. CANASA is the national
voice of the security industry and has a growing membership of more than 1,200
members across Canada, representing all segments of the industry. CANASA
supports its members through a comprehensive network of services, including
security education, government relations, marketing, communications, leading
industry trade shows and the latest industry information and news. Visit

For further information:

For further information: Mona Emond, Canadian Security Association,, (905) 513-0622 ext. 242, 1-800-538-9919 ext. 242

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